Technical Support Executive

We are looking for a Technical Support Executive to handle corporate customers and provide end-to-end support for cybersecurity solutions. The candidate should have good understanding of cybersecurity terminology and basic networking concepts.

Key Responsibilities:

· Should have knowledge of Hardware and troubleshooting the same.

· Should have knowledge of Windows and Linux Operating System.

· Should have basic concept of Network Functioning and Troubleshooting.

· Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

· Ability to diagnose and troubleshoot Security issues including account setup and network configuration.

· Installing and configuring hardware and software.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email, chat or Visit on-site until they’ve solved a technical issue.

· Provide Demo, proof of concept (POC) of a product to customers.

· Ensure all issues are properly logged.

Required Skills & Qualifications:

• Good understanding of cybersecurity concepts and terminology
• Basic knowledge of networking concepts (TCP/IP, DNS, Firewall, VPN, etc.)
• Familiarity with Windows OS, server environments, and endpoint security
• Ability to analyze logs and troubleshoot technical issues
• Strong communication skills (verbal and written)
• Customer-focused approach with good problem-solving skills

Years of Experience: - 0-2 Years

Education: - Graduation in IT Background Must.

Location:- Andheri East

*CANDIDATES BASED IN MUMBAI SHOULD APPLY . CYBER SECURITY KNOWLEDGE IS PREFERRED.*

*FLUENT COMMUNICATION IS MUST.*

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• Where do you stay in Mumbai?
• How many years of experience do you have in customer support?
• Can you come for F2F round?
• What is your notice period?
• What is your current salary?
• What is your expected salary?

Work Location: In person