Technical Support Executive

Sparsa Digital Pvt. Ltd. is seeking a proactive and detail-oriented Technical Support Executive to coordinate field operations, monitor screen performance, maintain operational reports, and support client requirements. The role focuses on field-team productivity, screen lifecycle tracking, initial troubleshooting, and timely resolution of operational issues.

KEY RESPONSIBILITIES

• Technical Troubleshooting: Coordinate initial troubleshooting of screen, connectivity, and content-related issues, escalating unresolved cases to the relevant technical teams.

• Field Team Management: Coordinate with the RFS field team across assigned markets and monitor productivity, task completion, and performance against targets.

• Screen Lifecycle Management: Oversee screen mapping, activation, operational monitoring, and deactivation, ensuring accurate records and timely updates.

• MIS & Reporting: Maintain operational trackers and reports using MS Excel and Google Sheets; track productivity, pending tasks, and key performance indicators.

• Data Analysis: Identify performance gaps, recurring errors, and operational trends to support corrective actions and improve efficiency.

• Client Coordination: Work with clients and internal teams to address concerns, resolve operational issues, and improve market performance.

• Task & Issue Tracking: Follow up on pending cases, coordinate with relevant teams, and drive timely closure.

• Process Improvement: Maintain data accuracy, identify process gaps, and ensure adherence to operational procedures and timelines.

REQUIRED QUALIFICATIONS & SKILLS

• Education: Graduate in any discipline.

• Experience: 1–3 years in operations, backend support, field coordination, MIS, or a related role.

• MS Excel & Google Sheets: Working knowledge of formulas, sorting and filtering, lookup functions, and data management; PivotTables are an added advantage.

• Communication: Strong verbal and written communication skills, with the ability to coordinate professionally with clients and teams.

• Analytical & Problem-Solving Skills: Ability to analyse data, identify issues, and drive timely resolutions.

• Personal Attributes: Proactive, organised, detail-oriented, and a quick learner with strong follow-up and ownership skills.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person