Technical Support Executive

Job Description

Junior IT Assistant

Department: Infrastructure Team

Reporting To: IT Manager (Direct Reporting)

About Company: Champion Info metrics

· Champions Group- Incorporated in the year 2003, is a conglomerate which has 16 different entities like IT, Application Development, Software Development, Digital Marketing, Real estate, International BPO etc. Champions Group, a leading business conglomerate has a diverse portfolio that covers real estate, lifestyle & leisure, media; cloud computing, marketing & data services. In more than over a decade since inception Champions group has grown to be India’s most trusted business enterprise, thanks to its vision of transforming business with superlative customer offerings.

Job Purpose:

The Junior IT Assistant will be responsible for providing end-user IT support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations across the organization.

Key Responsibilities:

1. User IT Onboarding & Off boarding

· Manage the onboarding and off boarding process for new and departing employees.

· Ensure proper system access, software installation, and user profile setup.

· Ensure smooth transition of data and accounts for users leaving the organization.

2. Desktop, Laptop, and All-in-One System Troubleshooting

· Provide technical support and resolution for hardware and software issues on desktops, laptops, and all-in-one systems.

· Diagnose and repair system failures and network connectivity issues.

3. Printer Installation & Maintenance

· Install, configure, and maintain All-in-One and network printers.

· Provide ongoing support and troubleshoot printer-related issues, ensuring minimal downtime.

4. Network Setup & Configuration

· Set up and configure local area networks (LAN) and Wi-Fi for both new deployments and the management of existing systems.

· Assist with network issues and ensure systems are connected and secure.

5. VPN Configuration & Remote Support

· Troubleshoot and resolve VPN connectivity issues for remote users.

· Provide end-user support and guidance for VPN setup and usage.

6. CCTV Configuration & Setup

· Install and configure CCTV systems for new office locations.

· Provide technical support for CCTV systems, ensuring proper functionality and manage up time.

7. Email Configuration & Backup Support

· Configure Outlook and email systems, ensuring proper integration for all users.

· Provide backup support and ensure email data is securely stored and accessible.

8. System Backup Management

· Implement and manage regular system backups, ensuring that all critical data is securely stored.

· Oversee system backup procedures and assist with data recovery when needed.

9. Software Management & Licensing

· Handle the installation and management of licensed software based on user needs.

· Maintain records of software usage and licenses to ensure compliance

10. User Activity Monitoring

· Monitor user system usage to ensure compliance with company IT policies and security standards.

· Provide reports on system usage and identify any irregularities or inefficiencies.

11. Data Backup & Employee Exit Management

· Manage the backup and transfer of data for employees who have resigned or are on notice.

· Ensure proper data security measures are in place when handling exit procedures.

12. Reporting & Coordination

· Provide real-time updates on ongoing tasks and issues to IT leadership.

· Submit daily task completion and status reports to management for review and follow-up

Skills & Experience

• Minimum 2 years of relevant IT support experience is mandatory
• Experience in desktop/laptop troubleshooting, networking, VPN, and email support
• Knowledge of Windows OS, hardware, printers, Network and CCTV systems
• Ability to provide remote technical support to end users
• Good documentation and reporting skills

Working Hours & Leave Policy

• Office Timings: 6:30 AM to 3:30 PM (Night Shift)
• Working Days: Monday to Saturday
• Paid Holiday: Second Saturday only
• All other Saturdays are working days
• Weekly Off: Sunday

Code of Conduct

• Strict adherence to IT policies and company rules is mandatory
• Personal calls, chit-chat, or non-work-related activities during working hours are not permitted
• The employee must follow instructions only from the reporting IT Manager
• Professional behavior and confidentiality must be maintained at all times

Location

Temporary Location: JS Tower, 6th Sector HSR Layout, Bengaluru.
Permanent Location : ChampionSquare, Sarjapura Road, Bengaluru.

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person