Technical Support Executive

Job description:

Experience

0–4 years in Customer Support / Customer Success / Technical Support

(Strong freshers with relevant AI exposure may be considered)

Role Overview

We are seeking a client-focused Technical Customer Support professional who can actively guide, assist, and support customers in using our Software. This role emphasizes hands-on client interaction, understanding customer requirements, and ensuring a smooth, seamless, and satisfying customer experience while using AI tools such as ChatGPT.

The ideal candidate will be comfortable guiding clients step-by-step, resolving doubts, and ensuring customers are able to use the platform efficiently without friction.

Key Responsibilities

Client Guidance & Support

Guide clients through platform features, workflows, and functionalities

Help customers frame and refine AI prompts based on their specific needs

Assist clients in understanding AI-generated outputs and how to use them effectively

Provide continuous guidance to ensure a seamless end-to-end customer experience

Act as a primary point of contact for client queries and usage-related support

Technical & Product Support

Handle customer queries via chat, email, and calls in a clear and professional manner

Troubleshoot platform-related issues and provide timely resolutions

Explain technical or AI-related concepts in simple, easy-to-understand language

Identify recurring issues and coordinate with internal product or engineering teams

Customer Experience & Enablement

Ensure customers face minimal friction while using the platform

Proactively support clients during onboarding and ongoing usage

Collect customer feedback and relay insights to internal teams

Contribute to creating support documents, guides, FAQs, and onboarding materials

Work towards improving overall customer satisfaction and retention

Required Skills & Qualifications

Hands-on experience with AI platforms such as ChatGPT or similar tools

Strong customer-handling and problem-solving skills

Excellent written and verbal communication skills

Good logical reasoning and analytical thinking

Ability to understand customer requirements and provide clear guidance

Comfortable working in a fast-paced startup environment

Preferred / Plus Skills

Basic knowledge of programming languages (Python, JavaScript, etc.)

Familiarity with SaaS platforms, APIs, or automation tools

Experience with customer support or CRM tools

Interest or experience in prompt engineering or AI-based workflows

What Success Looks Like in This Role

Customers experience smooth and uninterrupted platform usage

Faster resolution of customer queries

High customer satisfaction and positive feedback

Effective collaboration between customers and internal teams

Pay: ₹10,000.00 - ₹25,000.00 per month

Application Question(s):

• Which programming language do you know?

Language:

• Hindi (Required)
• English (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person