Technical Support Engineer

As a member of the Support organization at Oracle, your focus will be on delivering post-sales support and solutions to Oracle's customer base. You will serve as an advocate for customer needs, resolving post-sales non-technical customer inquiries via phone and electronic means, as well as addressing technical questions related to the use of and troubleshooting for Electronic Support Services. Your primary responsibility will be to facilitate customer relationships with Support, providing advice and assistance to both customers and internal Oracle employees on diverse customer situations and escalated issues. - Act as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolving problems related to the installation, recommended maintenance, and use of Oracle products - Provide level one support to customers contacting the Oracle Solution Center through electronic means - Maintain a high level of customer satisfaction while adhering to guidelines - Proactively monitor system/application alarms, investigate, analyze, resolve, or escalate alarms and service requests - Prioritize and manage work queue in accordance with service level agreements - Document investigation and issue resolution - Troubleshoot by gathering information, shadowing end users, testing workflows, analyzing log files, querying tables, and updating database fields - Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or related field - At least 4 years of total combined completed higher education and/or related work experience - Good knowledge and hands-on experience with Linux and SQL - At least 1 year of experience in Application Support and SQL - Technical degree preferred, such as BS in Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA, or equivalent relevant work experience - Professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.) can substitute for a degree Oracle is a world leader in cloud solutions, utilizing tomorrow's technology to address today's challenges. With over 40 years of experience and a commitment to integrity, Oracle continues to thrive by partnering with industry leaders in various sectors. Oracle values innovation and inclusivity, empowering all employees to contribute and grow in a diverse workforce. Competitive benefits and support for work-life balance, medical, life insurance, and retirement options are offered to employees. Oracle also encourages community involvement through volunteer programs and is committed to including people with disabilities in all stages of the employment process.,