Technical Support Engineer

Data Centre Operations and Technical Support Engineer

Key Responsibilities

• Install, configure, and troubleshoot Windows Server (2019, 2022) and various Linux distributions
• Administer Active Directory including user/group management, Group Policies, and domain services
• Monitor and maintain server and storage hardware, including SAN/NAS systems to ensure high availability
• Perform patch management and apply security updates to operating systems and production environments
• Utilize monitoring tools such as Solar Winds and Site24x7 for system performance tracking
• Configure and manage core OS/networking services: SSH, Telnet, SFTP, NFS, DNS, DHCP, Samba, LDAP, SMTP, Relay
• Implement clustering and high availability configurations on both Windows and Linux platforms
• Manage web/application servers including IIS, Apache, and Nginx
• Support and maintain databases such as MSSQL, MySQL, MongoDB, and PostgreSQL
• Manage DNS, DDNS, email servers, SSL certificates, and domain configurations
• Apply SAN concepts including RAID, iSCSI, LUNs, replication, and snapshots
• Administer virtualization platforms such as VMware and Nutanix
• Perform OS deployment, SQL Server setup, and drive incident resolution adhering to SLAs
• Liaise with vendors and internal stakeholders to coordinate system installations, upgrades, and maintenance
• Ensure compliance with IT security policies and maintain comprehensive documentation
• Monitor and evaluate server performance; calibrate and perform backups regularly
• Troubleshoot and diagnose performance issues effectively
• Have knowledge of Veritas Cluster and Always On Clustering technologies
• Possess strong understanding of Linux environments
• Maintain excellent knowledge of network infrastructure, hardware deployments, OS deployments, SQL configuration, and management
• Design, develop, and maintain interactive Power BI dashboards and reports to support business decision-making
• Gather, analyze, and translate business requirements into technical specifications for reporting solutions
• Optimize database performance through query tuning and indexing strategies
• Troubleshoot and resolve data discrepancies or report performance issues
• Document report development processes, data sources, and data transformations for knowledge sharing and compliance
• Stay updated on Power BI and SQL Server enhancements, best practices, and new features
• Experience with virtualization and software-defined systems; familiarity with computational fluid dynamics is a plus
• Monitor and supervise all data centre tools and operations
• Coordinate with vendors and resource engineers to ensure effective completion of installations, configurations, and maintenance tasks
• Monitor issues, escalate when necessary, and ensure effective resolution with relevant departments
• Adhere to operational schedules and compliance requirements for daily data centre activities
• Troubleshoot and resolve incidents following data centre processes related to incident tracking, response, and documentation
• Demonstrate quick self-learning abilities and adapt rapidly to new technologies
• Maintain good team coordination and thorough documentation

Qualifications & Skills

• 1-4 years of experience in IT Infrastructure Administration
• Strong problem-solving and troubleshooting abilities
• Excellent communication and teamwork skills
• Certifications in Microsoft or Linux (e.g., RHCSA, MCSA, CompTIA Linux+)
• Familiarity with PowerShell and Bash scripting (preferred)
• Understanding of the ITIL framework is advantageous

Preferred Criteria

• Candidates based in Tamil Nadu
• Male candidates preferred in accordance with team requirements