Technical Support Engineer L1- DC Switching

• This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities:

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
• Be a fast learner and keep pace with newer technologies

Mandatory Skills:

• Support for Juniper s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
• Excellent verbal and written communication, presentation, and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• In-depth knowledge of the following:
• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
• IP routing protocol (BGP, OSPF, RIP),
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Requirements :

• Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.
• Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Platform Knowledge:

• Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).