Technical Support Engineer - Infosec

Why This Role Exists -

tech support + infosec queries

What You'll Do (and Own) -

• Be the Face

  Handle enterprise client queries on infosec & tech support, keeping SLAs sacred.

• Speak Security

  Explain our controls, encryption, and compliance without drowning them in jargon.

• Prove It

  Gather & organize compliance evidence, keep audit records tidy, and manage control documentation.

• Fix & Follow Up

  Diagnose issues, route to the right team, and chase resolutions till done.

• Advocate for Clients

  Spot patterns in client challenges, suggest smarter or compensating controls, and push for better fixes.

• Level Up Security

  Get hands-on with Access Control, Network Security, Cryptography, Incident Management, and more.

• Improve & Automate

  Help streamline our support process and automate repetitive tasks for faster resolution.

• Keep Learning

  Stay updated on threats, controls, and cool new infosec trends.

You'll Need -

• Engineering degree (CS/IT) or equivalent curiosity & skills.
• Solid written & verbal comms (calls, emails, client meetings).
• Basics of infosec/cybersec (CIA Triad, PII, MFA, encryption).
• Bonus: Experience in tech support, infosec delivery, or compliance work.

What's in It for You -

• Work on

  real client security scenarios

  - not just textbook cases.
• Learn infosec + client-facing skills in one go.
• Direct exposure to product, engineering, and security teams.
• See your work directly impact trust with big-name enterprises.

About HyperVerge -

deep tech AI company with 99.5% accuracy