Job
Description
As a Support Engineer at Madison Logic, your role will involve providing tier II level support by recognizing and resolving hardware and software issues. You will assist and train end users in utilizing various software packages while fostering strong relationships with internal and external stakeholders to enhance product development. Your responsibilities will include creating and maintaining an application-focused knowledge base, recording accurate information in the ticketing system, and diagnosing basic user issues within applications. Additionally, you will interface directly with customers to ensure superior experiences, handle escalations, and perform testing, troubleshooting, and analysis activities to build a knowledge base for successful support cases. Your expertise will be crucial in consulting with clients on best practices and the use of Madison Logic products to meet their business requirements. Key Responsibilities: - Provide tier II level support for hardware and software issues - Assist and train end users in software package utilization - Build relationships with stakeholders for product enhancement - Maintain an application-focused knowledge base - Record accurate information in the ticketing system - Diagnose basic user issues and handle customer escalations - Perform testing, troubleshooting, and analysis activities - Consult with clients on best practices and product use Qualifications Required: - US EST Shift Timing (10:00 AM 6:00 PM) - Fluent in English - University degree with at least 5 years of experience - Minimum of 2 years as a Support Engineer - Experience with AWS tools and services - Experience with technical application systems - Knowledge of database architecture and systems configuration - Working knowledge of SQL, AWS, DB, NodeJS, Azure (preferable) - Basic knowledge of GitLab - Experience with Javascript In this role, your self-sufficient and proactive nature, along with exceptional communication skills and a strong sense of urgency, will set you apart. Your ability to handle multiple responsibilities in a fast-paced environment, along with a positive attitude and a collaborative mindset, will contribute to the success of our team. If you are passionate about helping clients succeed, eager to be part of marketing innovation, and value integrity, respect, and accountability in the workplace, we look forward to discussing how you can be a valuable addition to our team. Please note that remote work arrangements may not be available for all positions, and hybrid working arrangements require availability and responsiveness from a distraction-free environment with high-speed internet. For more information on perks, benefits, and the work environment, feel free to reach out to us. As a Support Engineer at Madison Logic, your role will involve providing tier II level support by recognizing and resolving hardware and software issues. You will assist and train end users in utilizing various software packages while fostering strong relationships with internal and external stakeholders to enhance product development. Your responsibilities will include creating and maintaining an application-focused knowledge base, recording accurate information in the ticketing system, and diagnosing basic user issues within applications. Additionally, you will interface directly with customers to ensure superior experiences, handle escalations, and perform testing, troubleshooting, and analysis activities to build a knowledge base for successful support cases. Your expertise will be crucial in consulting with clients on best practices and the use of Madison Logic products to meet their business requirements. Key Responsibilities: - Provide tier II level support for hardware and software issues - Assist and train end users in software package utilization - Build relationships with stakeholders for product enhancement - Maintain an application-focused knowledge base - Record accurate information in the ticketing system - Diagnose basic user issues and handle customer escalations - Perform testing, troubleshooting, and analysis activities - Consult with clients on best practices and product use Qualifications Required: - US EST Shift Timing (10:00 AM 6:00 PM) - Fluent in English - University degree with at least 5 years of experience - Minimum of 2 years as a Support Engineer - Experience with AWS tools and services - Experience with technical application systems - Knowledge of database architecture and systems configuration - Working knowledge of SQL, AWS, DB, NodeJS, Azure (preferable) - Basic knowledge of GitLab - Experience with Javascript In this role, your self-sufficient and proactive nature, along with exceptional communication skills and a strong sense of urgency, will set you apart. Your ability to handle multiple responsibilities in a fast-paced environment, along with a positive attitude and a collaborative mindset, will contribute to the success of our team. If you are passi
