Technical Support Consultant (US Process)

As an International Technical Support Agent for Printer, Router & Software Troubleshooting in Noida Sec 6, your role will involve providing remote technical support to international clients for printer and software issues during the US Shift. You will be responsible for managing inbound and outbound calls, guiding customers through installation and setup processes, following escalation protocols, and ensuring high levels of customer satisfaction. It is essential for you to meet daily performance targets and adhere to shift schedules. Key Responsibilities: - Manage inbound and outbound calls for technical support related to printers and associated software. - Guide customers through installation and setup of printer and software. - Follow escalation protocols for unresolved issues. - Maintain high levels of customer satisfaction and service quality. - Meet daily performance targets and adhere to shift schedules. Qualifications Required: - Minimum 1 year of experience in technical support (printers/software) in an international voice process. - Excellent English communication skills - verbal and written. - Strong knowledge of printer troubleshooting, Windows OS, network printing, and basic software installation. - Must be comfortable working night shifts (US Shift). - No cab facility provided. You will be expected to work in night/US shifts for 5 or 6 days a week depending on the project requirements. As a full-time, permanent employee, you will be entitled to benefits such as Provident Fund. Immediate joiners are preferred, and you should be available for a face-to-face interview at the work location in person.,