Technical Support Consultant (US Process) OnlineInfatuation

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As an International Technical Support Agent for Printer, Router & Software Troubleshooting in Noida Sec 6, your role will involve providing remote technical support to international clients for printer and software issues during the US Shift. You will be responsible for managing inbound and outbound calls, guiding customers through installation and setup processes, following escalation protocols, and ensuring high levels of customer satisfaction. It is essential for you to meet daily performance targets and adhere to shift schedules. Key Responsibilities: - Manage inbound and outbound calls for technical support related to printers and associated software. - Guide customers through installat...

Posted 3 weeks ago

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Printer Management Innovative Techhub Pvt. Ltd.

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Print Management L1 professional, your role will involve managing and supporting the printing infrastructure of the organization. You will be responsible for maintaining print servers, troubleshooting printing issues, and ensuring the smooth functioning of printers, copiers, and multifunction devices. Key Responsibilities: - Monitor, manage, and maintain printers, copiers, and MFDs. - Configure and manage print servers & queues. - Troubleshoot and resolve end-user printing issues. - Track and manage consumables such as toner and paper. - Coordinate with vendors for service & supplies. - Implement and enforce print policies. - Maintain documentation of devices & service records. - Assist...

Posted 1 month ago

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Printer Support Technician OnlineInfatuation

1.0 - 5.0 years

0 - 0 Lacs

noida, uttar pradesh

On-site

As an International Technical Support Agent specializing in Printer & Software Troubleshooting, you will be responsible for providing remote technical assistance to international clients during the US Shift. Your role will primarily involve addressing printer and software-related issues, requiring a high level of troubleshooting skills and proficiency in English communication. Your key responsibilities will include managing inbound and outbound calls to provide technical support for printers and associated software. You will guide customers through the installation and setup processes, ensuring timely resolution of issues. In case of unresolved problems, you will follow escalation protocols ...

Posted 2 months ago

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