Posted:9 hours ago|
Platform:
Work from Office
Full Time
Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues related to software products. Collaborate with internal teams to identify and implement solutions for customer requests and issues. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and provide insights to improve product quality and user experience. Participate in training and development programs to enhance technical skills and knowledge. Job Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in providing technical support for software products. Strong understanding of software applications and operating systems. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively.
BMC Software
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