Technical Program Leader

RagaAI is the leading Agentic AI Observability and Evaluation platform, enabling enterprises to build and scale AI Agents and applications with reliability, security, and performance. We work with global enterprises across healthcare, aerospace, financial services, and retail, and our open-source Catalyst platform is setting the standard for agentic evaluation. We are seeking a Technical Program Leader to drive the execution of all customer programs end-to-end, both externally with clients and internally across teams. This role requires deep technical expertise, cross-functional leadership, and the ability to manage complex, multi-stakeholder initiatives while leading a high-performing team. Lead the execution of all customer programs from initiation to delivery, ensuring timelines, quality, and customer satisfaction. Manage and mentor a team of program managers and technical leads. Collaborate closely with engineering, product, and sales teams to align deliverables with customer requirements. Drive program governance, tracking, and reporting for internal and external stakeholders. Identify and mitigate risks proactively to ensure successful delivery. Act as the primary point of contact for customers on program execution. Foster a collaborative, high-performance environment across cross-functional teams. Required Qualifications: - Education: BTech/BE in Computer Science, Electronics, or related field from a premier institute. - Experience: 5+ years of experience in Technical Program Management. Prior hands-on Software Engineering experience. Strong understanding of software development processes, tools, and best practices. Proven track record in managing complex programs with multiple stakeholders. Exceptional communication, problem-solving, and organizational skills. Cross-functional leadership and strong team collaboration skills. Good to Have: - Experience in AI/ML or enterprise software products. Exposure to working with Fortune 500 or global enterprise customers. Familiarity with Agile and hybrid program management methodologies. Why Join Us: At RagaAI, you'll work on cutting-edge AI technologies, collaborate with world-class teams, and have a direct impact on shaping the future of reliable AI. This is an opportunity to take ownership, lead high-impact programs, and grow in a fast-paced, innovation-driven environment.,