Technical Product Consultant - AEM

Adobe

3 - 5 years

12 - 17 Lacs

noida

Posted:4 days ago| Platform:

Apply

Skills Required

java aem aem sites workflow servlets

Work Mode

Hybrid

Job Type

Full Time

Job Description

What youll do

Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for
AEM
.
Troubleshoot, validate, and report customer-submitted bug reports.
Provide Support Fix to customer for AEM
, if changes are trivial.
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Acts as a customer advocate ensuring all customers’ voices are heard.
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned

What you need to succeed

Either a Bachelor's or Master’s degree in Computer Science plus 2-4 years’ experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & and thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web-based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance-related measures
Support all kinds of product-related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
Effective dialogue building skills; listening, good Q&A skills

More Jobs at Adobe

Manager, Software Development

Bengaluru

9 - 14 yrs

INR 40 - 45 Lacs

Computer Scientist (C++)

Noida

5 - 10 yrs

INR 40 - 50 Lacs

Program Manager

Noida

8 - 13 yrs

INR 45 - 50 Lacs

Computer Scientist -1 (Devops)

Noida

4 - 7 yrs

INR 15 - 20 Lacs

Computer Scientist-I

Bengaluru, Karnataka

6 - 6 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.