Technical Operations Manager APAC

About the Role

Swiss Re continues to enhance the CRES functions to better align with business needs in the region and global operating model. This regional role will be responsible for the execution of the technical facilities management and internal environment management (sustainability) workstreams.

A solid discipline of operational excellence is required for this regional facilities role. Implementation of workplace technical/engineering guidelines, standards and policy will be undertaken under the direction of the regional operations head and global process owners.

Key Responsibilities:

Technical Operations

Technical subject matter expertise

• ICT Facility MEP design and operation (power, cooling, safety security) to support IT production system
• Sustainability, health and well being knowledge to enhance the workplace experience and internal environmental quality.
• Design, build, commission, and maintenance track record of:
• Electrical Extra Low Voltage (ELV) system
• Mechanical systems (Chiller, AHU, PAC, FCU, etc)
• UPS/Inverter
• Lighting Control System (DALI, KNX, etc)
• Leak Detection system
• Fire alarm and intrusion system
• Plumbing
• Metering
• Access control system and CCTV
• Internet of Things (IoT)

Across areas of subject matter expertise be responsible for

• Base Building Infrastructure and Facility Operation
• Asset Management
• Planned Maintenance (Preventive and Statutory)
• Critical Activities (Site power down, critical maintenance, IT changes)
• Incident Management
• Projects office relocation, new site establishment, office downsizing/restack

Internal Environment Management

• Lead the environmental and energy management in the region in line with the environmental policy established in Swiss Re's environmental management system (ISO 14001)
• Drive continuous improvement initiative in all APAC offices according to the findings in the internal & external audits, review of EPI data trends, reflections obtained from management review.
• Secure timely reporting of Environmental Performance Indicators (EPI) and data quality.
• Conduct due diligence in the new site selection, leasing contract renewal, purchasing materials, office consumables and equipment.
• Establish and implement the carbon emission reduction pathways.
• Support the building labels certification (LEED certification or other local green building certification systems)

Physical Security Operation

• Coordinate with CF IT, Head Physical Security APAC and regional security system vendor for the troubleshooting and rectification of the CCTV and PACS issues.
• Remote support the testing and commissioning when there is a need of security system change.
• Review and maintain the access profiles jointly with Head Physical Security APAC.

About You

• Bachelor's degree, major in engineering related disciplines is a must
• ISO 14001 lead auditor certification is desired
• Minimum of 10 years experience in engineering services operation and infra projects context.
• Corporate Real Estate experience is a must, financial services and banking industry is desired.
• Medium size (200K sq ft) project MEP design and execution experience is a must
• Deep knowledge on Building Management System design, implementation and operation is a must
• ITIL based change & incident management knowledge and track record.
• Experience with ISO14001 standards is desired
• Solid understanding of large/complex corporations and corresponding premises needs is essential.
• Capability to provide umbrella operational function as well as detailed solutions for in-country needs.
• A refined interpersonal skill in a culturally and geographically diverse team is essential.
• Ability to meet demanding requirements and deadlines.
• Highly motivated with a strong business acumen and outstanding written/oral communication skills are essential.
• Excellent inter-personal, people management and business aligned skills, together with a strong desire to lead by example.
• Willing to travel within APAC for infra project, external ISO audit and workshops