Technical Onsite Support Executive Fresher Job

Job Description

About the job: Key responsibilities: 1. Work with service delivery managers to support tool/software implementation and operation 2. Install software/utility by connecting with brand teams 3. Support tool/software used at locations (mall, food court, airport, etc.) to capture automated daily sales data 4. Perform follow-ups, monitoring, and new integrations for the tool and reports 5. Coordinate with brands and set up slots for utility installation/upgrade 6. Ensure system requirements are met for smooth installation 7. Coordinate and follow up with retailers for new brand integration on ADSR LIVE 8. Conduct daily pre-live huddle calls with the mall team for new live brands 9. Contribute to weekly project huddle calls with SDM 10. Ensure availability of accurate sales data for brands 11. Coordinate daily with SDM for timely resolution and update of automated daily sales data 12. Collect and upload sales data on the portal for select brands 13. Analyze missing data with appropriate reasons on a daily basis 14. Conduct periodic audits and report findings 15. Assist in root cause analysis of audit findings 16. Seek clarification from tenants/concessionaires for data not reflecting in the bill-wise report 17. Monitor brand status and ensure correctness of overall data 18. Update and maintain a knowledge base of all tickets and issues 19. Train team members on processes, applications, and tools 20. Handle first-level escalations Requirements: 1. Possess knowledge of IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, routers, and switches (preferred) 2. Demonstrate experience in software installation through remote connection tools and PoS systems 3. Have MIS reporting experience 4. Know querying and SQL language (nice to have) 5. Hold experience in a similar role or in retail operations (nice to have) 6. Understand store infrastructure (basic or advanced) 7. Possess knowledge of databases and network environments (nice to have) 8. Have previous customer service or support experience and basic technical knowledge 9. Exhibit excellent verbal and written communication and interpersonal skills 10. Provide helpdesk support in software/hardware/networking domains 11. Maintain courteous and professional phone manners, demeanor, and attitude Who can apply: Only those candidates can apply who: are Computer Science Engineering students Salary: ₹ 2,00,000 - 2,10,000 /year Experience: 0 year(s) Deadline: 2025-06-18 23:59:59 Skills required: MS-Excel, Technical Support and Effective Communication About Company: WovVTechnologies is a global business productivity SaaS company. WovVTech's suite of products is now empowering users across 3000 locations in 50 countries to digitize their operations, get real-time decision-driven analytics and improve productivity. It is amongst the top 20 global SaaS startups recognized by CIO review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO insights. At WovVTech, we are a team of experienced professionals determined to create innovative products that establish and transform businesses and brands. WovVTech is proud to be a well-funded and constantly evolving SaaS and Tech company that works with an ambitiously crafted vision.