Technical Liaison - Assistant Manager

Role & responsibilities

Technical Documentation & Marketing

• Preparing

  TDS

  for new and modified products.
• Creating

  brochures, pamphlets and booklets

  for new product launches.
• Developing

  technical materials

  such as posters and standees specifically for leather fairs.
• Preparing and sending monthly notifications to all dealers regarding new developments and updates.
• Collaborating with our

  Graphics/UX Designer

  to design materials and posters.

Event Management

• Handling

  stall bookings and arrangements

  for upcoming leather fairs.
• Coordinating all technical materials required for exhibitions.

Digital & Social Media Presence

• Managing updates on

  LinkedIn, Instagram and Twitter

  .
• Collaborating with the IT Team to enhance website functionality and user engagement.
• To circulate

  newsletter

  for the leather industry and update the website with

  news, blogs and upcoming events

  .

Customer Support & Quality Management

• Handling

  customer complaints

  received from dealers and the sales team, ensuring proper redirection and closure.
• Responding to

  technical queries

  received via WhatsApp and email.

Certifications & Compliance

• Managing

  LWG certification requirements

  for customers.
• Collaborating with

  R&D for

  MSDS and

  ZDHC certification

  .
• Coordinating with

  test labs

  for leather & chemical testing.

Publications & Industry Engagement

• Preparing

  technical and management presentations

  for internal use.
• Managing

  newsletter advertisements and articles

  for leather industry magazines like

  Indian Leather, Leather Age, and Leather News India

  .
• Handling

  membership renewals

  for

  CLE, LWG, CHEMEXIL, ICC, and other industry associations

  .

Branding & Intellectual Property

• Handling

  trademark activities

  .

branding initiatives

Preferred candidate profile

• Experience of minimum 7 years experience in Managerial level in the Manufacturing Industry.

• Interpersonal Skills:

Ability to build and maintain relationships, work collaboratively, and resolve conflicts.

• Problem-Solving:

Identifying and addressing issues, finding solutions, and making informed decisions.

• Organizational Skills:

Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

• Adaptability:

Ability to adjust to changing priorities and work effectively in a dynamic environment.

• Negotiation Skills:

Ability to negotiate effectively and find mutually beneficial solutions.

• Technical Proficiency:

Familiarity with relevant software and tools for communication, collaboration, and reporting.