Technical Lead - Production Support (SQL, Java) - Bangalore - Hybrid

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key responsibilities:

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
• Analyze and fix the environmental issues proactively by addressing the client queries by providing the required details on time
• Prioritizing Defects with development and getting them scheduled appropriately
• Proven financial services experience, Regulator Reporting but definitely in Capital Markets.
• Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction.
• Continuously improve support processes, tools, and practices to enhance efficiency and effectiveness.
• Collaborate with development, QA, and product teams to address escalated issues and contribute to application enhancements.
• Experience in working both independently and in a team-oriented, collaborative environment is essential.
• Strong oral and written communication and interpersonal skills are required as this role demands interacting with multiple locations and stakeholders
• Strong interpersonal and client-facing skills.
• Pro-active, highly motivated, and a strong team player
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Rotational Shift across all global time zones(APAC, EMEA & AMER).

Eligibility:

• At least 5-8 years of experience in technical support or operations roles within the SaaS and cloud environments.
• At least 2-3 years in a leadership position or similar roles overseeing support teams.
• Hands-on experience in reading XML queries and building XML.
• Experience with core AWS services such as EC2, S3, RDS, Lambda, CloudFormation, CloudWatch.
• - Proficiency in Java programming for backend support.
• - Familiarity with scripting using JavaScript or similar languages to create automation scripts and tools.
• Experience with relational and non-relational databases such as PostgreSQL, MySQL, DynamoDB, etc.
• Strong analytical and troubleshooting skills to handle complex technical issues

Preferrable

AWS Certified Cloud Practitioner

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.