Technical Lead L1

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Primary Skill:

• Front-end Technologies (React.JS or React Native)
• Back-end Technologies (PHP or Java or Python or NodeJS or .net or C#

Roles & Responsibilities:

• 4+ years of professional experience of Full Stack development which includes experience in front-end development, backend system architecture design, database design management and integration of service.
• Required experience in any of the following Frontend Frameworks: React.JS, React Native
• Required experience in any following programming languages: PHP, Hack lang, JavaScript, Python, Java, .net, C#
• Experience in No SQL/SQL, Object-Relational Mapping (ORM) Experience, Database
• 3+ years of professional experience working with code bases building micro services, REST APIs

:

Primary Skill:

• Front-end Technologies (React.JS or React Native)
• Back-end Technologies (PHP or Java or Python or NodeJS or .net or C#

Roles & Responsibilities:

• 4+ years of professional experience of Full Stack development which includes experience in front-end development, backend system architecture design, database design management and integration of service.
• Required experience in any of the following Frontend Frameworks: React.JS, React Native
• Required experience in any following programming languages: PHP, Hack lang, JavaScript, Python, Java, .net, C#
• Experience in No SQL/SQL, Object-Relational Mapping (ORM) Experience, Database
• 3+ years of professional experience working with code bases building micro services, REST APIs

• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks