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Technical Lead - L1

Technical Lead - L1

Wipro

5 - 8 years

7 - 11 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

technical support team leading dashboarding Technical Lead process delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

Oversee and support process by reviewing daily transactions on performance parameters

Review performance dashboard and the scores for the team
Support the team in improving performance parameters by providing technical support and process guidance
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Ensure standard processes and procedures are followed to resolve all client queries
Resolve client queries as per the SLAs defined in the contract.

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Wipro

Information Technology & Services

Bengaluru

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