Technical Customer Service Associate

Job Description

Technical Customer Service (TCS) representatives deliver timely, accurate, and professional technical support to all Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Technical Customer Service (CS) Associates are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence. This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need. Key job responsibilities: Providing prompt, efficient, detailed service by engaging directly with customers Patiently listen to, understand, and solve complex technical customer issues Investigating, documenting, and resolving issues Providing world class support to customers Navigating multiple system applications and researching applicable solutions with ease Developing detailed knowledge about products, services and features Providing advanced device troubleshooting solutions Being a voice and advocate for our customers when something doesnt feel right Working with cross-functional support teams to ensure a consistent and high-quality level of support Acting as an advocate for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com