Technical Content Writer

Roles and Responsibilities

• User & System Documentation:

  Create and maintain a knowledge base, user manuals, installation guides, FAQs, cheat sheets, and release notes tailored to both clinical and administrative users.

• Internal & Cross-Team Support:

  Develop process workflows, technical documents, BRDs (Business Requirement Document) and internal documentation for QA, Support, and Development teams.

• UI/UX Text & Tutorials:

  Write clear interface text and develop how-to content and tutorials to guide users through product features.

• Content for Diverse Audiences:

  Draft technical blogs, product updates, and marketing-oriented material for public and existing users across global markets.

• Video & Visual Content:

  Create walkthrough fast-track videos and quick guides for new features, using screen-recording or other editing tools.

• Research & Innovation:

  Conduct domain-related research to develop relevant content and improve documentation quality in line with user needs and global healthcare trends.

• Product Understanding & Compliance:

  Build a working understanding of the US healthcare domain and ensure documentation aligns with standards like HIPAA and healthcare workflows.

• Process Collaboration:

  Collaborate closely with product Managers, QA, and Engineering teams to ensure documentation accurately reflects system functionality and business requirements.

• Content Maintenance:

  Regularly review and update documentation to reflect product/process changes and user feedback.

Desired Candidate Profile

• 0-1 year of experience in technical writing or related field (content writing).
• Strong understanding of English language grammar rules and syntax.
• Ability to work independently as well as part of a team environment.
• Proficiency in creating engaging technical content using various formats such as User Support, User Documentation, Technical Content Writing etc.