Technical Content Writer

Location : Thane

Role Overview:

QA & Technical

Process Writer

This mid-management role is pivotal in ensuring the highest standards of quality across our payment systems while also documenting technical processes with clarity and precision.

The ideal candidate will bring a strong understanding of the payments or fintech industry, a passion for quality, and the ability to collaborate across cross-functional teams.

Key Responsibilities:

Quality Assurance:

• Design, implement, and maintain QA processes and test strategies for payment systems and fintech products.
• Collaborate with product, engineering, and compliance teams to ensure product quality and regulatory adherence.
• Conduct root cause analysis and drive continuous improvement initiatives.
• Monitor key quality metrics and report on performance trends.

Technical Process Writing:

• Create, maintain, and update detailed technical documentation, including process flows, SOPs, user manuals, and compliance documentation.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Collaborate with subject matter experts (SMEs), product managers, to gather information and validate content.
• Standardize and templatize SOPs and process documentation to ensure consistency, scalability, and ease of use across teams.
• Maintain version control and ensure timely updates to reflect process or policy changes.
• Ensure consistency in tone, formatting, and terminology across all documentation.
• Maintain and update documentation repositories to reflect product/process changes.
• Identify gaps in existing documentation and proactively recommend improvements.
• Organize and manage documentation repositories for easy access and retrieval.
• Support knowledge management initiatives by identifying content gaps and proposing improvements.
• Ensure documentation aligns with internal standards and regulatory requirements.
• Standardize and templatize SOPs and process documentation to ensure consistency, scalability, and ease of use across teams.

Leadership Skills:

• Act as a bridge between Multiple functions, QA, Technology, product, and compliance teams.
• Engage with senior leadership to communicate quality insights and documentation strategies.
• Mentor junior team members and contribute to a culture of quality and knowledge sharing.

Qualifications & Experience:

• Bachelors degree in computer science, Engineering, Information Systems, or a related field (Talent Acquisition can vet this)
• 610 years of experience in QA and/or technical writing, preferably in the payments or fintech domain.
• Strong understanding of payment systems, transaction flows, and regulatory frameworks (e.g., PCI DSS, ISO 20022).
• Proven experience with QA tools (e.g., JIRA, Selenium, Postman) and documentation platforms (e.g., Confluence, Markdown, Git).

Key Competencies:

• Collaboration & Teamwork: Proven ability to work cross-functionally and build strong relationships across departments.
• Communication: Excellent written and verbal communication skills with the ability to engage with both technical and non-technical stakeholders.
• Clarity of Thought: Ability to distil complex processes into clear, actionable documentation.
• Eye for Detail: Meticulous attention to detail in both QA and documentation tasks.
• Quality Mindset: Passion for delivering high-quality products and continuously improving processes.
• Leadership Presence: Comfortable interacting with senior leaders and influencing decision-making.

Why Join Us?

• Be part of a fast-growing fintech company shaping the future of digital payments.
• Work in a collaborative, innovation-driven environment.
• Opportunity to lead impactful quality and documentation initiatives.