Technical Client Onboarding / Integration - AVP

Role Overview: You will be responsible for onboarding Corporate Bank clients by implementing APIs end-to-end, integrating clients technically, managing technical client onboarding, validating financial message formats for customers, monitoring certificate expirations, coordinating renewals between clients and L2/Production teams, executing setup changes, and providing Level 1 support for client calls and queries. Key Responsibilities: - Manage Client Projects: Oversee a portfolio of client projects and ensure the end-to-end implementation of mandates. - Client Collaboration: Work closely with the sales team to understand client requirements for products, services, and solutions, and manage post-sales relationships. - Documentation: Execute Service Level Agreements and other product-specific documentation with customers. - Team Management: Lead and support the team through training and knowledge sharing. - Agile Implementation: Serve as an Implementation Owner in an agile team to deliver product builds that support business growth and strategy. - Customer Support: Provide ongoing support for existing customers on cash management platforms and handle back-office administration. - Technical Coordination: Act as the primary contact for technical support across all involved areas, coordinating communication with clients. - Technical Investigations: Initiate and coordinate technical investigations within the Global Implementation & Service organization, follow up with customers, escalate issues if necessary, and provide final feedback. - Complaint Resolution: Analyze and address complaints from internal and external clients to ensure commitments are met and client satisfaction is restored. - Connectivity Troubleshooting: Discuss and troubleshoot connectivity requirements and issues for host-to-host and API solutions. - Issue Resolution: Analyze and resolve connectivity issues during customer testing, including log file analysis. - Client Configuration: Configure clients in test systems and transition setups to production after successful testing. - Digital Certificate Management: Implement digital certificate management and configure encryption/signing using PGP, SMIME, X509, and JWE keys. - Infrastructure Coordination: Coordinate with infrastructure teams for firewall opening requests. - Production Activities: Handle production cut-over activities and verify production setups. - Testing Coordination: Coordinate testing activities with multiple back-end application teams. - Regular Communication: Conduct regular calls with Implementation Managers and clients. - Document Validation: Receive and validate all signed documents from customers before go-live. - Issue Resolution: Solve production issues in a Level 1 role or coordinate with Level 2/3 teams in a 24/7 mode. Qualification Required: - Education: Bachelors or Masters degree in Computer Science (preferred) or an equivalent field. - Customer Service Experience: At least 2 years of proven experience in customer service within a Corporate Investment bank. - Language Skills: Fluent in English, both written and spoken.,