Technical Chat Support Representative

The Repair Service Attendant role at Telus International in Noida is an exciting opportunity for individuals with a passion for providing excellent customer service in the telecom industry. As a customer service representative, you will be responsible for assisting high-speed internet and Telecom customers with service-related issues, including hardware and software configurations. If you have experience in internet troubleshooting in the BPO industry and possess excellent communication skills, this role might be the perfect fit for you. In this role, you will work closely with customers to identify their service-related needs and offer appropriate solutions while ensuring world-class customer service. You will diagnose and resolve basic network and modem functionality issues, provide guidance on phone hardware and software configurations, and offer solutions for customer repair problems. Additionally, you will be responsible for scheduling technician dispatches for on-site service calls when necessary and escalating technical issues to upper-level support. The ideal candidate for this position should have a minimum of 1 year of experience in internet troubleshooting within the BPO industry. Graduates and postgraduates are eligible for consideration, and experience in the telecom BPO industry would be advantageous. You should be comfortable multitasking in a Microsoft Windows environment, have worked on ISP, internet, Wi-Fi, router, and modem connectivity issues, and be willing to work in a 24*7 environment with rotational shifts and week offs. In return for your hard work and dedication, Telus International offers a competitive salary ranging from 3 to 3.8 LPA, along with perks such as pick and drop facilities, Medicare facility for free online consultations, and variable incentives based on performance. If you are a smart technical resource from a telecom background looking to join a dynamic team that values innovation, teamwork, and customer-centricity, we encourage you to apply for this position now at Telus International.,