Technical Care Specialist

Nokia India Private Limited

10 - 12 years

12 - 13 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Ss7 TAS

Work Mode

On-site

Job Type

Full Time

Job Description

KEY SKILLS AND EXPERIENCE

You have:

Engineering Graduate in Telecommunications/IT/Computer Science/Electronics with 10 years plus relevant experience in Telecom care/support role.
Practical experience and understanding of 3G,4G,5G Cellular Networks (UMTS, LTE, NR in Core domain) and IP Networks.
Knowhow in 5G Technology and Products like NEF and SMSF.
Hands-on experience with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA, 5G Signaling Protocols.
Preference will be for experience/understanding of Nokia TAS , SMSF, and MSS Cloud.

It would be nice if you also had:

Knowledge of Open Stack administration and Docker, K8S concepts, and its application in Could Native products.
Expert level Certificates in Public Clouds/K8S would be a plus.
Flexibility to travel for project/issue onsite in short notice and/or join customer critical activities.
Fluency in spoken and written English. Japanese Language Proficiency would be plus.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Identify and proactively solve demanding problems and communicate them to key stakeholders.
Participate as an expert in IMS/VoLTE technology area in customer issues via ticket handling and projects.
Participate in emergency and 24/7 duty for global IMS customers.
Develop processes, tools, and working methods.
Drive implementation, Integration, Acceptance Test, Care & R&D for Telecommunication products like Application Servers, Session Border Controller, sCSCF, iCSCF, iBCF, BGCF,eCSCF.
Manage 4G VoLTE Call flow, e.g. 4g-4g, eSRVCC, Conference, etc, 5G VoNR.
Drive Root Cause Analysis for Complex Customer Tickets as subject matter expert. Willing to engage with virtual teams and collaborate to arrive at a feasible solution.

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