Technical Care Specialist

Join us as a Technical Care Specialist and help enhance our IP network infrastructure by delivering expert support and innovative solutions. In a hybrid work environment, youll collaborate with skilled professionals to ensure seamless connectivity and customer satisfaction. Enjoy flexible work, professional growth, and a supportive culture as you make a real impact and advance your career.

You have:

• Bachelor's degree in Engineering with 8-12 years of relevant experience in technical support or a related role.
• Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.).
• Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220.
• Experience with network troubleshooting tools such as Wireshark and Tcp dump.

It would be nice if you also had:

• Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce).
• Excellent communication skills, both verbal and written, and the ability to work collaboratively with customers and cross-functional teams.
• Strong problem-solving ability with a focus on technical issues and the ability to think critically under pressure.
• Customer Communication: Youll enhance your communication skills while serving as the main point of contact for customers, handling escalations, and providing updates.
• Advanced Troubleshooting: Youll gain expertise in troubleshooting complex technical issues, applying advanced methods such as protocol flow analysis and system-level tracing.
• Collaboration & Teamwork: You will work closely with cross-functional teams, gaining insights into various aspects of pre-sales, product support, and customer service.
• Product Knowledge: By working directly with IP products like Nokias SR/SSR series, you will deepen your understanding of advanced networking protocols and technologies.
• Process Improvement: Your feedback will help drive process improvements, contributing to better service delivery and higher customer satisfaction.
• Continuous Learning: Stay ahead in the industry by learning about the latest technologies, product updates, and customer roadmaps.