Technical Architect

Company Overview

At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Technical Architect

Technical Architect (TA)

strategize, problem-solve, and architect solutions

exceptional communication and leadership skills

WHAT YOU LL ACHIEVE

• Build deep expertise in Zuora s subscription business model and product suite, becoming a trusted advisor to customers.


• Translate business needs into

  robust data/object models, process flows, and architecture diagrams

  that drive scalability.


• Develop and customize

  beyond out-of-the-box features

  , creating tailored solutions that deliver measurable customer impact.


• Collaborate with cross-regional teams to broaden your scope and influence across diverse industries and geographies.


• Provide customers with

  expert guidance

  on Zuora products, APIs, integration strategies, and industry best practices.


• Author high-quality

  technical documentation, checklists, and runbooks

  , ensuring clarity, consistency, and customer sign-off.


• Implement architectural best practices, ensuring customer requirements are translated into

  efficient and future-ready solutions.



• Lead customers through

  UATs, production deployments, and post-go-live transitions

  to ensure smooth adoption and business continuity.


• Work across a broad technical spectrum including

  workflows, data migration, Zuora CPQ, Zuora 360, and Salesforce.



• Support customers with ongoing functional and technical queries through scheduled touchpoints.


• Partner directly with

  Zuora Product Engineers

  to deliver real-world customer solutions and provide feedback that shapes product evolution.


• Learn, collaborate, and grow alongside some of the

  most experienced consultants and architects.

WHAT YOU LL NEED TO BE SUCCESSFUL

• Experience:

  10+ years of technical experience, including at least 3 5 years in

  consulting or professional services

  roles.



• Education:

  Bachelor s degree in Computer Science, Engineering



• Technical:

  Proficiency in one or more programming languages

  Java, JavaScript, Python, Salesforce APEX, SQL, PL/SQL

  , with strong grounding in object-oriented frameworks.



• API Expertise:

  Ability to review, design, and implement

  API-based integrations

  , including troubleshooting and optimization.



• Architectural Thinking:

  Strong ability to

  analyze requirements

  and implement solutions that deliver

  seamless, customer-centric experiences.




• Product Knowledge:

  Understanding of

  Zuora s product suite

  and subscription management ecosystem (preferred but not mandatory).



• Soft Skills:

  Excellent communication skills, with the ability to translate complex technical concepts for both

  business and technical stakeholders.




• Collaboration:

  A strong team player with a proactive, solution-oriented mindset, thriving in fast-paced, multi-project environments.



• Delivery Excellence:

  Demonstrated ability to

  manage multiple priorities

  while consistently driving customer success.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we re making what s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs


• Medical insurance


• Generous, flexible time off


• Paid holidays, wellness days and company wide end of year break


• 6 months fully paid parental leave


• Learning & Development stipend


• Opportunities to volunteer and give back, including charitable donation match


• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you ll be based in either Chennai or Bangalore with 3 days per week in the office.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.