Technical Analyst 5-Support

As a member of the Support organization at Oracle, your primary focus is to deliver post-sales support and solutions to the Oracle customer base. You will serve as an advocate for customer needs by resolving post-sales non-technical customer inquiries via phone and electronic means. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. As a key point of contact for customers, you will play a crucial role in facilitating customer relationships with Support and providing guidance to internal Oracle employees on various customer situations and escalated issues. - Serve as a Sr. Principal Support Engineer, offering proactive technical support, implementing business solutions, and managing risks to ensure the highest level of customer satisfaction. - Create or contribute to automated technology and instrumentation for diagnosing, documenting, and resolving/avoiding customer issues. - Be recognized by Oracle, partners, and customers as the technical support expert in Oracle product usage within complex, open systems implementation environments. - Career Level: IC5 Oracle, a world leader in cloud solutions, leverages tomorrow's technology to address today's challenges. With over 40 years of operation, Oracle has partnered with industry leaders across various sectors and continues to thrive by operating with integrity. Oracle is committed to fostering an inclusive workforce that provides opportunities for all employees to contribute to innovation. Our global opportunities promote work-life balance, and we offer competitive benefits based on parity and consistency. Employees are supported with flexible medical, life insurance, and retirement options, and are encouraged to participate in volunteer programs to give back to their communities. Oracle is dedicated to ensuring that people with disabilities are included at all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please contact us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,