Technical Account Representative (TAM) - SAAS SCM

As a Technical Account Manager (TAM) within Oracle's Customer Success Services (CSS) team, your role is crucial in helping organizations maximize their Oracle investments by transitioning to the cloud with enhanced value, flexibility, and certainty. You will be responsible for managing service delivery activities for a diverse set of Oracle products deployed both on the cloud and on-premises. Your primary focus will be on providing specialized product guidance on HCM, setting priorities and growth plans aligned with Oracle's Cloud Strategy, and overseeing service delivery through a virtual team of resources. To excel in this role, you should have a solid understanding of SaaS ERP and Finance domain knowledge, proficient technical skills in Oracle Database and Fusion Applications, familiarity with Oracle SaaS-based applications, technical architecture, and cloud architecture. Strong customer-facing abilities, multitasking skills, adaptability to high-stress situations, and the willingness to learn new technologies are essential qualities we seek in our ideal candidate. **Key Responsibilities:** - Manage service delivery activities for a diverse set of Oracle Products deployed on Cloud & On-Premises. - Act as a single point of contact between the customer & Oracle. - Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy. - Work on improvement initiatives as required. - Deliver upgrade projects within time, scope, and budget. - Conduct regular business and operational reviews for key stakeholders. - Manage and coordinate changes in customer environments per customer strategy. In addition to the technical aspects of the role, you will also be responsible for service planning, technology change management, contractual and financial control, service governance, problem and incident management, issue and risk management, escalation management, providing best practice advice and recommendations, business development, renewals, ensuring customer satisfaction, and offering leadership, motivation, and direction. The position is based in Bangalore, Hyderabad, or Delhi, and it falls under the Career Level - IC4. As part of Oracle, a global leader in cloud solutions, you will have the opportunity to work with cutting-edge technology, collaborate with industry leaders, and contribute to innovative solutions that address current challenges. Oracle is committed to fostering an inclusive work environment that values diversity and provides equal opportunities for all employees. Oracle offers competitive benefits, flexible medical, life insurance, and retirement options, and supports community engagement through volunteer programs. The company is dedicated to promoting accessibility and inclusion for individuals with disabilities throughout the employment process. If accommodations are needed, please reach out to accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,