Tech & Support Teams

As part of the Walk-In Drive at Infosys Limited in Nagpur on 23rd & 24th July 2025, there are exciting opportunities available in the tech and support teams. Infosys Limited is looking for talented individuals to join their growing team for the following positions: 1. Customer Service Sr. Process Executive (Voice & Sales) Location: Bangalore Type: Full-Time Shifts: 24/7 Rotational (Mainly Night/Australian Shifts) What You'll Do: - Handle domestic and international inbound calls focusing on customer experience and inbound sales. - Provide first-level resolution, upsell, and cross-sell relevant services. - Communicate empathetically to build customer trust. - Troubleshoot basic technical issues and escalate when required. - Record and manage interactions using internal systems. - Stay updated on product knowledge and participate in regular training. Must-Haves: - Excellent spoken English. - Previous customer support or inbound sales experience is preferred. - Willingness to work night shifts, starting around 1 AM. - 100% Work From Office, no hybrid/remote. - Qualification: Any Full-Time Graduate 2. Service Desk Executive IT Support (Voice/Chat/Email) Location: Bangalore Type: Full-Time Shifts: 24/7 (US Shift Timing) What You'll Do: - Resolve technical queries related to VPN, O365, Active Directory, drivers, etc., via calls, chats, or emails. - Utilize tools like ServiceNow, Remedy, Control-M (if experienced). - Handle tickets and provide effective L1 support. - Support users across various operating systems and productivity tools. - Follow escalation protocols and ensure timely resolution. - Adhere to client-specific training programs and quality standards. Must-Haves: - Strong communication skills. - Previous experience in a Service Desk/IT Helpdesk role is a plus. - Comfortable working in night shifts with US timings. - 100% Work From Office, no remote. - Open to completing dedicated training programs as per project needs. - Qualification: Any Full-Time Graduate Walk-In Drive Details: Date: 23rd & 24th July 2025 Time: 10:00 AM - 1:00 PM Venue: Infosys Limited - Nagpur SEZ Co-Developer Plot No: 7, Sector Special Economic Zone, MIHAN Notified Area, Incubation Center, Ground Floor Nagpur, Maharashtra 441108 What to Bring: - Updated resume (hard copy) - Valid ID proof (Aadhaar, PAN, etc.) - 2 passport-size photographs Why Join Infosys BPM - Work with global leaders in tech, banking, and support services. - Competitive salary, night shift allowances, and incentives. - State-of-the-art office environment and growth opportunities. - Access to world-class learning and upskilling platforms. - Fast-track onboarding for immediate joiners. Dont miss the chance to be part of a high-performing team in one of Indias most trusted tech companies. Walk in with confidence and walk out with an opportunity! Warm Regards, Talent Acquisition Team Infosys BPM Ltd. www.infosysbpm.com Transforming Talent | Driving Excellence,