Job
Description
You will be joining Honeywell International Inc., a leading software-industrial company dedicated to developing cutting-edge technology solutions that enhance efficiency, productivity, sustainability, and safety in various industrial sectors. Your role will focus on providing technical support for building automation products and services to ensure facilities are safe, energy-efficient, sustainable, and productive. Your responsibilities will include: - Troubleshooting technical issues for partners, hubs, and internal customers via calls, emails, remote support, and field visits as required - Collaborating with product management and senior engineering specialists to resolve problems - Assisting in ensuring product readiness for serviceability and reliability - Managing internal Technical Support NPI and User Acceptance Testing - Offering advanced escalation support to customers - Developing technical documentation and training materials - Creating FAQs, Technical Tips, and How-To videos on hardware and software applications - Recording customer interactions in a CRM database - Safeguarding and efficiently using provided materials and equipment - Participating in departmental activities and initiatives - Maintaining call evaluation requirements and KPIs To qualify for this role, you should have: - 2-5 years of experience in a technical role - Bachelor's degree in a technical field (Electronics, Computer Science) or equivalent experience - Strong communication, interpersonal, organizational, and time management skills - Typing speed of at least 35 words per minute - Previous experience in troubleshooting software or hardware - Knowledge of security products like CCTV IP cameras, NVRs, access control systems, etc. - Proficiency in Microsoft Operating Systems, Microsoft Office, SQL, and basic electronics concepts - Experience with LAN/WAN network technologies - A+ and/or Network+ certification Your role will involve: - 65% Operational execution - 15% KCS Creations - 10% Personal development - 10% Admin Key metrics for your performance evaluation will include: - Case Escalation Management - Team CSAT - Agent Utilization - Technical Excellence - HSE Compliance - Call Quality Metrics Join Honeywell to be part of a team that helps organizations tackle complex challenges in automation, aviation, and energy transition. Through Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments, powered by Honeywell Forge software, we aim to make the world smarter, safer, and more sustainable.,
