Tech Support Engineer- Fintech Infrastructure

We are hiring on behalf of our client

Role Overview

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The Tech Support Engineer will provide comprehensive technical support to internal teams, ensuring seamless operations of critical infrastructure, servers, networks, and endpoints. This role requires strong fintech domain knowledge combined with hands-on expertise in infrastructure troubleshooting and resolution.

Key Responsibilities

Infrastructure & Server Management

• Monitor and maintain server health, uptime, and performance across on-premises and cloud environments
• Diagnose and resolve server-related issues including hardware failures, disk space management, and service outages
• Perform routine server maintenance, updates, patches, and security configurations
• Manage backups, disaster recovery procedures, and ensure business continuity

Network & Connectivity Support

• Troubleshoot network connectivity issues affecting user productivity
• Configure and maintain network devices (routers, switches, firewalls)
• Monitor network performance, bandwidth utilization, and identify bottlenecks
• Support VPN, remote access, and secure connectivity for distributed teams

Endpoint & End-User Support

• Provide L1/L2 technical support for laptop, desktop, and mobile device issues
• Resolve hardware failures, software conflicts, and performance optimization
• Install, configure, and manage operating systems and applications
• Maintain IT asset inventory and hardware lifecycle management

Fintech-Specific Support

• Understand fintech application requirements and infrastructure dependencies
• Support compliance and security-related infrastructure configurations
• Maintain awareness of fintech regulatory requirements and data protection standards
• Troubleshoot issues specific to payment systems, lending platforms, and financial applications

Documentation & Process Improvement

• Create and maintain technical documentation, runbooks, and troubleshooting guides
• Document recurring issues and implement preventive solutions
• Contribute to continuous improvement of IT support processes
• Support knowledge transfer and team training initiatives

Security & Compliance

• Adhere to IT security policies, data protection regulations, and audit requirements
• Support security patches and vulnerability management
• Maintain confidentiality of sensitive financial and customer data
• Assist with compliance audits and regulatory assessments

Required Qualifications

Experience & Technical Skills

• 45 years

  of hands-on experience in IT technical support or infrastructure management
• Strong expertise in

  server administration and troubleshooting

  (Windows/Linux)
• Advanced proficiency in

  network troubleshooting

  (TCP/IP, DNS, DHCP, firewalls)
• Experience with

  endpoint management

  (laptops, desktops, mobile devices)

• Fintech or BFSI domain knowledge

  Understanding of financial systems, payment platforms, or lending applications
• Experience with

  cloud platforms

  (AWS, Azure, GCP) is highly desirable
• Knowledge of

  backup and disaster recovery

  procedures
• Familiarity with

  ticketing systems

  (Jira) and IT service management

Soft Skills

• Excellent troubleshooting and problem-solving abilities
• Strong communication skills with technical and non-technical stakeholders
• Patient and customer-focused approach to end-user support
• Ability to prioritize multiple issues and manage under pressure
• Self-motivated with strong attention to detail

Education

• Bachelor's degree in IT, Computer Science, Engineering, or related field
• ITIL Foundation certification is an advantage.

If you excel at troubleshooting complex systems, supporting mission-critical fintech infrastructure, and turning technical challenges into seamless solutions, we'd like to meet you. Apply at [HIDDEN TEXT]