Tech Lead, Application Support

Job Description

What you will do: Lead a team (mentoring and guiding) of 2-3 members, managing production support. To possess strong technical skills (details mentioned below) including troubleshoot, debugging and performance optimization. Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing. Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis). What you will need to have: 8+ Years of hands-on experience in Oracle PL/SQL. Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. Advanced problem-solving skills, proven ability to think logically and effective time management. Ability to work under pressure to tight deadlines, with a drive and commitment to delivery. Strong analytical, verbal and written communication skills (English) and Quality focused What would be nice to have: DevOps tools, Control-M, TOAD/SQL, GIT repository exposure is plus. Knowledge in core JAVA, Springboot. Good to have experience in credit card/payments/merchant and Banking industry. Certification in or experience in any of the following: University Degree or equivalent industry recognized qualification ITIL V3 certification (Good to have) Certifications in any of the programming languages (PL/SQL, Perl, Python, etc.) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).