Job
Description
As a Tech Lead, Application Support at Fiserv, you will play a crucial role in ensuring the smooth operation, stability, availability, and performance of production systems. Your responsibilities will include analyzing and resolving technical and application problems, conducting root cause analyses, and implementing permanent solutions. Additionally, you will be participating in incident calls, troubleshooting issues, and providing faster resolutions. Key Responsibilities: - Analyze and resolve technical and application problems, conducting root cause analyses, and implementing permanent solutions. - Participate in incident calls, troubleshoot the issue, and provide faster resolution. - Perform code installations, monitor and validate successful implementation or fallback, and conduct postmortems. - Maintain certification, Disaster Recovery, and Production Environment with regards to application functionality. - Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure. - Prepare necessary technical/process documentation. - Work with Change Management/Release Managers on the evaluation of change events and planning items for production deployment. - Automate routine manual work, process, and productivity improvements. Qualifications Required: - 4 to 10 years of IT experience with a background in development or operations support using Tandem. - Good knowledge and working experience in Tandem Architecture, File system, FUP, ENSCRIBE, PATHWAY, SCUP, TCP, TACL, Net batch processing, and disaster recovery. - Hands-on experience in Unix/Linux. - Full life-cycle support experience in a large financial services firm, preferably in Card Services and/or banking. - Experience in Diagnostic and triaging of issues. - Strong experience in Nonstop SQL database and Switch experience (BASE24 or CONNEX or any proprietary switch). - Knowledge in monitoring tools (Moog soft, Splunk, Dynatrace). - Excellent communication skills with the ability to manage onshore-offshore and various stakeholders, and provide status reporting. - Willingness to work day shifts with overlapping hours with onshore and weekend on-call support. Thank you for considering employment with Fiserv. Please apply using your legal name and complete the step-by-step profile, attaching your resume. Please be aware that Fiserv does not accept resume submissions from agencies outside of existing agreements, and fraudulent job postings may not be affiliated with Fiserv. Always verify communications from a legitimate Fiserv email address. As a Tech Lead, Application Support at Fiserv, you will play a crucial role in ensuring the smooth operation, stability, availability, and performance of production systems. Your responsibilities will include analyzing and resolving technical and application problems, conducting root cause analyses, and implementing permanent solutions. Additionally, you will be participating in incident calls, troubleshooting issues, and providing faster resolutions. Key Responsibilities: - Analyze and resolve technical and application problems, conducting root cause analyses, and implementing permanent solutions. - Participate in incident calls, troubleshoot the issue, and provide faster resolution. - Perform code installations, monitor and validate successful implementation or fallback, and conduct postmortems. - Maintain certification, Disaster Recovery, and Production Environment with regards to application functionality. - Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure. - Prepare necessary technical/process documentation. - Work with Change Management/Release Managers on the evaluation of change events and planning items for production deployment. - Automate routine manual work, process, and productivity improvements. Qualifications Required: - 4 to 10 years of IT experience with a background in development or operations support using Tandem. - Good knowledge and working experience in Tandem Architecture, File system, FUP, ENSCRIBE, PATHWAY, SCUP, TCP, TACL, Net batch processing, and disaster recovery. - Hands-on experience in Unix/Linux. - Full life-cycle support experience in a large financial services firm, preferably in Card Services and/or banking. - Experience in Diagnostic and triaging of issues. - Strong experience in Nonstop SQL database and Switch experience (BASE24 or CONNEX or any proprietary switch). - Knowledge in monitoring tools (Moog soft, Splunk, Dynatrace). - Excellent communication skills with the ability to manage onshore-offshore and various stakeholders, and provide status reporting. - Willingness to work day shifts with overlapping hours with onshore and weekend on-call support. Thank you for considering employment with Fiserv. Please apply using your legal name and complete the step-by-step profile, attaching your resume. Please be aware that Fi
