TEAM MEMEBER / WAITER / STEWARD

Team Member / Waiter / Steward ( 12th pass, Hotel Management, Graduate ) – Job Roles & Responsibilities

1. Customer Service

• Welcome guests warmly and guide them to their seats
• Provide menus and explain food, beverages, and promotions
• Ensure guests have a pleasant dining experience at all times

2. Order Management

• Take accurate food and beverage orders
• Understand menu items, ingredients, and preparation methods
• Communicate orders clearly to the kitchen or bar staff

3. Food & Beverage Service

• Serve food and drinks promptly and correctly
• Follow proper serving etiquette and standards
• Check customer satisfaction during meals

4. Table Setup & Maintenance

• Set up tables with clean linens, cutlery, and glassware
• Clear used plates and reset tables quickly
• Maintain cleanliness of dining and service areas

5. Hygiene & Safety

• Follow food safety, hygiene, and sanitation standards
• Maintain personal cleanliness and proper uniform
• Handle food and beverages safely

6. Billing & Payments

• Present bills accurately
• Process payments (cash, card, or digital)
• Ensure correct change and receipts are provided

7. Teamwork & Support

• Assist fellow team members during peak hours
• Coordinate with kitchen and service staff
• Follow instructions from supervisors or managers

8. Complaint Handling

• Handle guest complaints politely and professionally
• Resolve basic issues or escalate to management when necessary

9. Stock & Equipment Handling

• Refill service stations and supplies
• Handle crockery, cutlery, and equipment carefully
• Report shortages or damages

10. Compliance & Discipline

• Follow company policies and service standards
• Adhere to work schedules and attendance rules
• Participate in training and skill development

Key Skills Required

• Strong communication skills
• Friendly and customer-focused attitude
• Ability to work in a fast-paced environment
• Team player mindset
• Basic knowledge of food service

Job Type: Full-time

Pay: Up to ₹16,000.00 per month

Benefits:

• Food provided

Work Location: In person