Team Lead-International PCS

Pre-arrival and travel coordination

• Initial inquiries: Respond promptly to emails and calls from prospective international patients and their families.
• Treatment plans and cost estimates: Work with medical teams to create and provide estimated treatment plans, including hospital costs and potential length of stay.
• Medical visa assistance: Facilitate the process of obtaining medical visas by providing invitation letters and other required documentation.
• Travel and lodging: Arrange for airport transfers, book accommodation for patients and their families, and offer guidance on local travel.

In-hospital patient support

• Admission and discharge: Ensure a smooth and efficient admission and discharge process, handling all necessary paperwork.
• Dedicated point of contact: Serve as the primary liaison between the patient, their family, and the hospital's medical and administrative staff.
• Language and cultural support: Coordinate professional translation and interpretation services and support patients with cultural adjustments and dietary requirements.
• Appointment scheduling: Manage all medical appointments, including consultations, tests, and follow-ups, to ensure a well-coordinated treatment schedule.
• In-person guidance: Escort patients to appointments and tests to assist them with navigating the hospital and its processes.

Financial and administrative management

• International billing: Oversee the billing process for international patients, providing clear explanations of costs and handling payments.
• Insurance coordination: Liaise with international insurance providers, embassies, or referring organizations to manage claims and other financial aspects.
• Medical record management: Ensure accurate and confidential handling of all patient documentation, from treatment records to discharge summaries.

Post-discharge and relationship management

• Follow-up care: Arrange and coordinate follow-up appointments, both in-person and remotely.
• Departure logistics: Manage transportation to the airport for the patient's departure.
• Referral network management: Cultivate and maintain relationships with international healthcare providers and medical tourism partners to support future referrals.
• Long-term patient relations: Ensure a positive overall experience to build long-term relationships with patients and their families.

Job Types: Full-time, Permanent

Pay: ₹360,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Hospital: 3 years (Preferred)

Language:

• Arabic (Preferred)
• Malayalam (Preferred)

Location:

• Kozhikode, Kerala (Preferred)

Work Location: In person