Team Lead

Role & responsibilities

Team Leader :

Operations / Customer Service / Tele calling

Reporting To: Operations Manager / Process Manager

Key Roles and Responsibilities

1. Team Management

• Manage and supervise a team of customer service executives or telecallers.
• Allocate daily tasks and ensure team members achieve their assigned targets.
• Monitor attendance, punctuality, discipline, and overall team performance.
• Conduct daily team huddles and provide regular feedback.

2. Target Achievement

• Ensure the team meets daily, weekly, and monthly targets.
• Monitor key performance indicators (KPIs), including productivity, quality, conversion rate, and customer satisfaction.
• Identify performance gaps and implement corrective action plans.

Preferred candidate profile

Contact to Asst manager Vijay - 8806000209

Email - vijayjadhav@imarque.com