Team Lead - Business Support

As a Team Lead Product Support at Medline India, your primary responsibility is to provide World Class Customer Service to Medline's Customers and Sales Representatives across the USA. You will lead the Product Support, Project team, and other operations teams while also contributing individually to all Divisional Support activities. Your role requires exceptional organizational skills, follow-up abilities, and a Can do attitude to thrive in a fast-paced, large corporate environment. **Key Responsibilities:** - Serve as the first level of management, accountable for the team's performance and outcomes. Develop and mentor staff, deliver performance management processes, and ensure appropriate staffing. - Provide subject matter and operational guidance to the team, define measurements, and collate metrics for continuous improvement. - Manage direct reports, act as the point person for communication with Medline's division leadership, and identify areas for process improvement. - Maintain information database, identify gaps in product offerings, and work on Divisional process improvement, automation, reports, and adhoc projects. - Prepare training and learning documents, develop a culture of continuous improvement, and value key partnerships with team members, customers, and stakeholders. - Facilitate the identification of key performance indicators crucial to the team's success, enhance productivity metrics, identify training and development needs, and ensure adherence to Medline core values. - Drive team members to integrate new approaches, frameworks, and best practices, and assist the Medline India leadership in organizational initiatives, vision, and goals. **Qualifications Required:** - Excellent communication skills to liaise with India team and US counterparts. - 7-11 years of experience in leading a team of 5 to 8 members. - Proficiency in Microsoft Excel and understanding of the Power BI tool. - Strong analytical, problem-solving skills, and a highly driven, self-motivated individual. - Previous experience in Laboratory, Healthcare, Medical Devices, Pharma, Sales support, Customer service, and Data Management is advantageous. - Knowledge of SAP system is a plus. In your role as a Team Lead Product Support at Medline India, you will play a crucial part in ensuring exceptional customer service, guiding your team towards success, driving continuous improvement, and contributing to the overall organizational goals.,