Role Overview: We are looking for a Digital Collections Strategy Manager to lead pre-delinquency and early-stage risk management programs for our partner lending institutions. The role will involve designing, deploying, and optimizing data-driven borrower engagement strategies that proactively reduce delinquency and improve portfolio health. Key Responsibilities: 1. Strategy & Design • Develop and implement digital pre-delinquency management frameworks using borrower segmentation, behavioural analytics, and risk signals. • Define preventive engagement journeys (SMS, WhatsApp, email, IVR, app notifications, etc.) to encourage timely repayment and reduce roll rates. • Partner with client institutions to design custom strategies aligned to their portfolio mix (personal loans, credit cards, consumer durable finance, etc.). 2. Execution & Optimization • Manage execution of multi-channel digital campaigns via Company's DCM platform. • Continuously analyse borrower responses and payment behaviours to refine messaging, timing, and channel effectiveness. • Collaborate with Product and Data Science teams to test and iterate on predictive models for delinquency prevention. Private & Confidential 3. Client & Stakeholder Management • Work closely with client collection heads and risk teams to align pre-delinquency initiatives with business objectives. • Present performance insights and dashboards, highlighting strategy impact on key metrics such as DPD roll rates, cure rates, and collection efficiency. • Train client operations teams on digital engagement best practices. 4. Cross-Functional Collaboration • Collaborate with internal Product, Analytics, and Customer Success teams to drive product improvements based on client feedback. • Support integration with client LMS / CRM systems for real-time borrower insights. Qualifications & Experience: • 5–8 years of experience in collections strategy, credit risk, or portfolio management, preferably in banks, NBFCs, or fintechs. • Strong understanding of retail lending products and collections lifecycle, particularly pre-delinquency and early-stage (0–30 DPD) management. • Experience working with digital channels, communication platforms, and analytics tools. • Hands-on experience in A/B testing, segmentation, and campaign optimization. • Proficiency in Excel / SQL / Tableau / Power BI; exposure to CRM or collection management platforms is a plus. • Excellent communication and stakeholder management skills. What We Offer: • Opportunity to shape the future of digital collections and borrower engagement in India. • Collaborative, high-growth environment with cross-functional exposure across product, strategy, and analytics. • Competitive compensation and performance-linked incentives.
Key Responsibilities: Human Resources & Recruitment Manage the end-to-end recruitment process — sourcing, screening, coordinating interviews, and onboarding candidates. Maintain and update the candidate database and recruitment trackers. Support employee onboarding and documentation , ensuring smooth joining formalities. Assist in drafting job descriptions , posting job ads, and managing job portals and LinkedIn. Coordinate performance review cycles , attendance, and employee engagement initiatives. Operations Support Handle day-to-day office operations , vendor coordination, and administrative support. Assist with procurement, travel arrangements, scheduling, and logistics for internal events or meetings. Maintain internal records, reports, and databases related to HR and operations. Support finance and admin teams with invoice tracking, petty cash handling, and other basic operational tasks. Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field . 1–2 years of experience in recruitment or HR operations . Strong communication and interpersonal skills. Good organizational skills with attention to detail. Proficiency in MS Office / Google Workspace and comfort with digital tools. Ability to multitask and work in a fast-paced environment.
About Collekto: Collekto is a fast-growing fintech company reimagining how lending institutions manage collections and customer engagement. Our data-driven SaaS suite integrates AI, automation, and behavioural analytics to transform borrower experiences and operational efficiency. We’re now looking for a strategic Product Leader to scale our next-generation fintech platform — blending AI/ML, payments, and digital product innovation to drive growth and client success. Role Overview: You will lead product strategy, innovation, and delivery across Collekto’s SaaS and AI verticals. This role combines fintech domain expertise , data-driven product design , and commercial leadership to build scalable, intelligent products for banks, NBFCs, and financial platforms. You’ll collaborate with leadership, engineering, AI, design, and client teams to define the product roadmap, drive market adoption, and build differentiators through automation, predictive analytics, and user experience excellence. Key Responsibilities: Product Vision & Strategy Define and execute product strategy for Collekto’s AI-enabled SaaS offerings across collections, payments, and data intelligence. Identify new growth opportunities across digital payments, credit workflows, and embedded finance. Partner with leadership on commercial and GTM strategy for enterprise SaaS and API-led products. AI / Data-Driven Product Innovation Lead GenAI & ML integrations for customer insights, agent productivity, and credit analytics. Work with AI/ML teams to operationalize models and automate workflows (e.g. predictive delinquency, agent recommendations, dynamic scripts). Evaluate and adopt emerging tech to enhance customer journeys, KYC/AML compliance, and personalization. Product Execution & Delivery Translate strategy into clear product roadmaps, backlogs, and sprints using Agile practices. Ensure high-quality, scalable, and secure releases. Define success metrics (GTV, adoption, retention, NPS, revenue impact). Cross-Functional Leadership Work closely with engineering, UX, sales, marketing, and compliance to deliver cohesive product experiences. Build and mentor a high-performing product team (PMs, UX, growth, and data analysts). Represent Collekto in client conversations, partner discussions, and industry events. Skills & Experience Required: 10–15 years of experience in Product Management within Fintech, SaaS, or Payments ecosystems . Proven success in launching and scaling AI/ML-powered fintech or SaaS platforms . Deep understanding of cards, wallets, collections, and lending workflows . Experience with data analytics, API integrations, and regulatory frameworks (RBI, PCI DSS, AML/KYC). Strategic thinker with hands-on capability and a growth mindset. Excellent stakeholder management and communication skills. Good to Have: Exposure to GenAI , Conversational AI , or agentic AI implementations in fintech or CX. Prior experience in enterprise SaaS GTM and P&L ownership. Global exposure in payments or financial product expansion (APAC, EMEA). Why Join Us: Build next-gen fintech products combining SaaS, AI, and automation. Work with leadership to shape a high-growth product ecosystem. Opportunity to lead innovation at the intersection of finance, data, and technology .