Make outbound calls to potential customers (patients, clinics, hospitals, etc.) to promote healthcare services. Explain offerings such as diagnostic packages, wellness programs, telemedicine, or surgeries based on company focus. Schedule appointments or consultations for the field sales/medical team. Maintain accurate records of interactions, leads, and follow-ups in the CRM. Follow up on leads generated. Understand customer needs and suggest appropriate healthcare solutions. Collaborate with internal teams (sales, support, medical staff) to ensure smooth lead handover. Meet daily/weekly/monthly call and conversion targets.
Expertise in processing CGHS and ECHS claims Strong knowledge of health insurance policies and coverage Experience in insurance recovery and claim reimbursement Handling pre-authorization and cashless claim approvals Coordination with hospitals, insurance companies, and TPAs Proficient in claim verification, validation, and documentation Familiarity with hospital billing and medical coding Managing claim denials and follow-ups efficiently Ensuring compliance with healthcare regulations and guidelines Skilled in using hospital management and claim processing software Excellent communication and customer service skills Strong attention to detail and organizational abilities Ability to manage multiple claims and prioritize tasks under deadlines Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Greet and welcome patients and visitors in a warm and courteous manner Answer incoming calls, respond to inquiries, and redirect calls appropriately Schedule, confirm, and manage patient appointments Register new patients and update existing patient records Manage check-in and check-out processes Collect payments, issue receipts, and manage billing transactions Maintain the reception area and ensure it is tidy and presentable Coordinate with healthcare professionals and support staff as needed Handle administrative duties such as data entry, filing, photocopying, and faxing Follow up with patients for appointment reminders and feedback Adhere to patient confidentiality and HIPAA regulations (or local privacy laws) Qualifications & Skills:High school diploma or equivalent; associate degree or administrative training is a plus Proven experience as a receptionist, preferably in a healthcare setting Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency with office software (e.g., Microsoft Office, EMR/EHR systems) Familiarity with medical terminology is an advantage Ability to remain calm and professional in a fast-paced environment Attention to detail and a high level of accuracy