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System Engineer - L4

System Engineer - L4

Wipro

3 - 8 years

5 - 12 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

System engineering VPN customer complaints Research Troubleshooting Citrix VDI Security App

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Do - Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer--s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports.

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Information Technology & Services

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11788 Jobs

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System Engineer - L4

Experience & Salary

Skills Required

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Job Description

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