System Administrator

Dealer Management System (DMS) Administration

• Manage, configure, and maintain the dealership’s DMS (e.g., CDK, Reynolds & Reynolds, AutoSoft, Dealertrack).
• Create and manage user accounts, permissions, and access controls.
• Maintain system settings for sales, service, parts, and accounting operations.
• Troubleshoot DMS-related issues for all departments.
• Coordinate DMS upgrades, patches, and new feature roll-outs.
• Interface with DMS vendor support when issues escalate.

2. CRM & Lead Management System Support

• Manage CRM systems (e.g., VinSolutions, Elead, Salesforce Automotive).
• Ensure proper lead routing rules and workflows for sales teams.
• Maintain data accuracy for customer records and communication logs.
• Troubleshoot CRM integration with DMS, OEM systems, websites, and marketing tools.

3. Network & Infrastructure Management

• Oversee dealership network (LAN/WAN), Wi-Fi, printers, VoIP phones, and internet connectivity.
• Ensure secure access to internal systems for multiple departments (Sales, Service, Parts, Finance).
• Monitor system performance and uptime.
• Manage system backups, storage, and server health (on-prem or cloud).

4. Cybersecurity & Compliance

• Implement and enforce cybersecurity protocols (password policies, MFA, role-based access).
• Protect sensitive customer and financial data (GLBA compliance in the U.S. and similar regulations elsewhere).
• Maintain antivirus, firewalls, endpoint protection, and threat-detection systems.
• Conduct periodic audits of user access and data security.
• Ensure compliance with OEM (manufacturer) digital guidelines.

5. Software & Hardware Support

• Provide first-level support for desktops, tablets, laptops, POS terminals, alignment/diagnostic machines, and printers.
• Install and update dealership software used by sales, service, and parts teams.
• Maintain digital signage, showroom kiosks, service lane devices, and tablets.

6. OEM (Manufacturer) System Integration

• Maintain and troubleshoot integrations between the dealership and OEM systems for:
• vehicle ordering
• warranty submissions
• parts ordering
• customer satisfaction reporting (CSI)
• telematics and connected-car data
• Ensure all OEM-mandated digital tools and platforms are up-to-date and compliant.

7. Data Management & Reporting

• Ensure accuracy and integrity of dealership data across all systems.
• Schedule and deliver reports for management (sales, service, parts, finance KPIs).
• Assist managers with custom report creation or dashboard configuration.
• Monitor data flow between DMS, CRM, marketing tools, websites, and third-party vendors.

8. Vendor & Third-Party Management

• Serve as the primary liaison with DMS, CRM, website, and IT vendors.
• Manage subscriptions, licenses, renewals, and service-level agreements.
• Evaluate new software solutions and assist in technology procurement decisions.

9. Employee Training & Support

• Train staff on DMS, CRM, OEM tools, cybersecurity best practices, and dealership software.
• Provide ongoing support for system usage.
• Create training materials, quick guides, SOPs, and knowledge bases.

10. Process Optimization & Technology Improvement

• Analyze dealership workflow inefficiencies and recommend automation or system improvements.
• Implement new digital tools to enhance sales, service, parts, and customer experience.
• Support digital retailing platforms, appointment schedulers, and online payment systems.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund