System Administrator

Key Responsibilities

1. Desktop & Laptop Management

Manage, configure, and maintain company desktops, laptops, monitors, printers, and other IT peripherals.

Handle system allocation, setup, configuration, asset tagging, and decommissioning.

Maintain IT asset inventory, hardware records, and employee device allocation details.

Perform routine system health checks and preventive maintenance.

2. Technical Troubleshooting & IT Support

Diagnose and resolve hardware, software, operating system, and connectivity issues.

Provide technical support to employees for day-to-day IT-related problems.

Troubleshoot system performance issues, application errors, boot failures, and peripheral connectivity problems.

Resolve basic LAN, Wi-Fi, VPN, email, and network connectivity issues.

Provide on-site and remote technical support as required.

3. Software Installation & Configuration

Install, configure, and update operating systems such as Windows and other relevant platforms.

Install and configure business applications, productivity tools, antivirus software, and approved utilities.

Set up email accounts, user profiles, printers, and required access permissions.

Ensure all software installations comply with company licensing and IT policies.

4. System Upgrades & Maintenance

Perform operating system upgrades, security patching, software updates, and driver installations.

Upgrade hardware components such as RAM, SSDs, and other compatible components as required.

Reimage and rebuild laptops and desktops when necessary.

Ensure systems are updated, secure, and functioning efficiently.

Assist with system backup, data migration, and recovery activities.

5. User Account & Access Management

Create, configure, modify, and disable user accounts based on approved requests.

Manage password resets, account lockouts, and access-related issues.

Support Active Directory or Microsoft Entra ID administration, depending on the organization's environment.

Follow company security policies for access control and employee onboarding and offboarding.

6. IT Security & Compliance

Ensure antivirus and endpoint protection software are installed and updated.

Apply security patches and follow IT security best practices.

Support data backup procedures and endpoint security checks.

Maintain confidentiality of company information and ensure secure handling of employee devices.

Assist in enforcing IT policies and software compliance requirements.

7. IT Documentation & Vendor Coordination

Maintain records of IT assets, licenses, warranties, repairs, and replacements.

Track and resolve IT support requests within agreed timelines.

Coordinate with hardware and software vendors for repairs, warranty claims, and technical escalations.

Prepare periodic reports on IT assets, incidents, and system maintenance activities.

Required Skills & Qualifications

Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.

Around 5 years of experience in System Administration, Desktop Support, IT Support, or IT Infrastructure Support.

Strong hands-on experience in troubleshooting desktops, laptops, and IT peripherals.

Good knowledge of Windows operating systems, software installation, patching, and upgrades.

Experience with hardware diagnostics, system formatting, imaging, and device configuration.

Basic knowledge of LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN troubleshooting.

Familiarity with Active Directory, Microsoft 365, endpoint security, and antivirus tools.

Good communication, problem-solving, and employee support skills.

Ability to manage multiple IT support requests and prioritize issues effectively.