System Administrator 3-IT (SCCM)

SCCM Administrator

Operate in a 247 shift model support nights/weekends.

Deploy monthly security patches and out-of-band releases to Windows servers.

Set up, deploy, and troubleshoot SCCM MP/DP servers and resolve agent deployment/health issues.

Maintain SCCM environment health (clients, servers, distribution points).

Lead and plan SCCM upgrades/changes following established change control.

Coordinate & implement configuration management across the product lifecycle.

Produce monthly patching reports build SQL-based operational/compliance reporting.

Create/update SCCM documentation and provide metrics to stakeholders.

Build MSI and 3rd-party software packages create collections and update packages for Microsoft bulletins/hotfixes.

Use PowerShell for automation and administration (desirable).

Provide deep-dive troubleshooting engage Microsoft/vendors on platform issues.

Follow ITSM processes (change/incident/request/problem).

Collect, analyze, and report operational data to meet compliance standards.

Collaborate with cross-functional teams deliver quality customer service.

Mentor and train SCCM administrators help manage team objectives and project tasks.

Stay current on hardware/software advances handle conflicting priorities flexible for off-hours work.

Perform other duties as assigned by Technical Support leadership.

Career Level - IC3