You are a Technical Resource - Managed File Transfer at SYSTECH Technocraft Services Pvt.Ltd, a global IT value-added distribution and services company based in Mumbai, India. Your responsibilities include managing and monitoring file transfer systems, ensuring secure and efficient data transfers, troubleshooting and resolving issues, and collaborating with various teams to maintain uninterrupted file transfer operations. Additionally, you will be responsible for maintaining documentation and assisting in implementing new file transfer solutions. To excel in this role, you should have experience with managed file transfer systems and protocols such as SFTP, FTPS, and AS2. Technical skills in troubleshooting, debugging, and resolving file transfer issues are essential. Knowledge of cybersecurity best practices related to data transfer and storage, familiarity with cloud services and integration, strong documentation and communication skills, and the ability to work collaboratively in a team-oriented environment are also required. Relevant certifications in Managed File Transfers or similar fields would be advantageous. A Bachelor's degree in Computer Science, IT, or a related field is preferred for this full-time on-site position in Mumbai. Join SYSTECH Technocraft Services Pvt.Ltd to contribute to enterprise growth and be a part of a dynamic team at the forefront of technology solutions.,
Company Description SYSTECH Technocraft Solution Pvt. Ltd is a global IT value-added distribution and services company that bridges the gap between business needs and affordable IT solutions. Leveraging Cloud, Cybersecurity, Business Continuity, and Data Analytics solutions, the company supports enterprise growth. Founded in 2008 and headquartered in Mumbai, India, with an APAC office in Singapore, SYSTECH Technocraft has become a significant player in the technology ecosystem. Role Description This is a full-time on-site role for a Senior Technical Support Manager based in Mumbai. The Senior Technical Support Manager will oversee the technical support team, ensuring high levels of customer satisfaction and service quality. Responsibilities include managing and troubleshooting technical issues, providing excellent customer service, and supporting the team in resolving customer queries promptly and effectively. WHAT YOU SHOULD HAVE · B. Sc. (IT) / B. Tech. / MCA or other Technical Graduates · Prior relevant experience is preferable · 5-7 Years of experience is mandatory · Networking experience and Networking Certification like CCNA and CCNP is preferable. · Experience in SFTP, MFT , Network Monitoring, Server Monitoring, Active Directory, Access Management is preferable · In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a preferable · Proficiency in deploying web-based applications · Sound skills of software troubleshooting and diagnosis · Excellent analytical and on-the-spot thinking ability · Basic computer skills, including email writing, is a must · Sound communication, inter-personal & documentation skills · Readiness to travel across the country for client-side implementation at least 2 – 3 times each month · Willingness to acquire in-depth functional knowledge of Systech software product