Roles and Responsibilities Prospect & Lead Generation: Identify and qualify potential clients through cold calling, research, LinkedIn outreach, and networking to build a healthy sales pipeline. Client Needs Analysis: Understand client requirements in areas like AI solutions, eCommerce automation and web & mobile development, and recommend tailored solutions. Sales Conversion: Drive the full sales cycle from first contact to closing ensuring revenue targets are met or exceeded. Relationship Management: Build and maintain long-term relationships with existing clients to increase sales volume, cross-sell services, and ensure customer satisfaction . Collaboration: Work closely with internal delivery teams (development, AI, and support) to ensure seamless project execution and a high-quality client experience. Reporting: Maintain accurate records of sales activities, pipeline status, and client communications using CRM tools.
Company Description Symconverge is a fast-growing IT services and technology company helping global eCommerce and SaaS businesses integrate, automate, and innovate. We work with platforms like Shopify, Xero, Cin7, and WooCommerce to provide end-to-end tech, development, implementation and automation solutions. Our mission is to empower businesses through intelligent systems and seamless digital operations. Role Description This is a full-time, on-site role for a Sales & Implementation Executive located in Ahmedabad. The role involves managing end-to-end sales processes, identifying and resolving customer requirements, and leading software implementation activities. The candidate will provide training to end-users and offer comprehensive customer support to ensure successful adoption of solutions. Additionally, maintaining client relationships and gathering feedback to improve services will be key responsibilities. Qualifications Strong Analytical Skills to assess sales opportunities and implementation requirements. Excellent Communication abilities to interact with clients and internal teams effectively. Customer Service skills to address inquiries and build positive client relationships. Experience in Software Implementation and providing practical solutions to meet client needs. Capability in conducting user training sessions and ensuring ease of software adoption. Adaptability and a goal-oriented mindset to work efficiently in a fast-paced team environment. Relevant experience in sales, implementation, or customer service roles will be an advantage.