JOB DESCRIPTION: Roles and Responsibilities: - Initiate telephone calls to insurance companies requesting status of claims for the outstanding balances on patient accounts and taking appropriate actions. Must possess good communication skills with neutral accent. Must be flexible and should have a positive attitude towards work. Must be willing to work in Night Shifts. Desired Candidate Profile: - Comfortable with night shift Comfortable with WFO-Work from office Having excellent English communication Ready to join immediately. Any Graduates(no B.Tech) Perks and Benefits: Saturday and Sunday Fixed Week Offs. 2 Way Cab Facility (within 25 Km Radius) Typing 30-35 words/min with 90% accuracy Walk-In details: Date: 10-Feb-2026 - 13-Feb-2026 Timing: 11.30AM - 3.00PM Interview Location: Sutherland-7th Floor, Divyasree Techridge, Manikonda & Sutherland-9th floor, NSL ARENA TOWERS, Ramanthapur, Uppal. Work Location: 7th Floor, Divyasree Techridge, Manikonda Mention HR Nikhil on your resume. Contact-8297092989/Avasarala.SaiNikhil@sutherlandglobal.com Note: "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

As an International Voice Process - Technical Customer Support candidate at Sutherland, you will be responsible for handling technical customer support queries with a minimum of 6 months of experience in International Voice. You should be an immediate joiner and able to start by 9th February. We are specifically looking for individuals with experience in International Voice or Technical Support Voice. Key Responsibilities: - Provide customer support for technical queries in a professional manner - Demonstrate excellent verbal and written communication skills in English - Ability to articulate well, be bright, and possess a curious attitude towards problem-solving - Passionate about delivering exceptional customer service Qualifications Required: - Minimum of 6 months experience in International Voice - Excellent verbal and written communication skills in English - Ability to work night rotational shifts in a 5-day work week - Immediate joiners preferred Additional Company Details: You will be working at Sutherland's office located at A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai. The office is conveniently located opposite Perungalathur Railway Station. As part of our employee benefits, a two-way cab facility is available for employees residing within a 25km radius of the office based on the shift timings. Selection Process: - HR Interview - SD Panel Interview - Voice Assessment If you are interested in this opportunity, please share your resumes with HR representative Nanditha V. Please note that Sutherland never requests payment or favors in exchange for job opportunities. If you encounter any suspicious activity, please report it immediately. As an International Voice Process - Technical Customer Support candidate at Sutherland, you will be responsible for handling technical customer support queries with a minimum of 6 months of experience in International Voice. You should be an immediate joiner and able to start by 9th February. We are specifically looking for individuals with experience in International Voice or Technical Support Voice. Key Responsibilities: - Provide customer support for technical queries in a professional manner - Demonstrate excellent verbal and written communication skills in English - Ability to articulate well, be bright, and possess a curious attitude towards problem-solving - Passionate about delivering exceptional customer service Qualifications Required: - Minimum of 6 months experience in International Voice - Excellent verbal and written communication skills in English - Ability to work night rotational shifts in a 5-day work week - Immediate joiners preferred Additional Company Details: You will be working at Sutherland's office located at A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai. The office is conveniently located opposite Perungalathur Railway Station. As part of our employee benefits, a two-way cab facility is available for employees residing within a 25km radius of the office based on the shift timings. Selection Process: - HR Interview - SD Panel Interview - Voice Assessment If you are interested in this opportunity, please share your resumes with HR representative Nanditha V. Please note that Sutherland never requests payment or favors in exchange for job opportunities. If you encounter any suspicious activity, please report it immediately.

Company Description Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client's engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations. Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company. We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK. Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients. Job Description Key Responsibilities Security Architecture & Solution Leadership Act as a senior SME for cloud and enterprise security across delivery and presales Design and review secure architectures across cloud, identity, network, data, and SOC domains Define and apply security reference architectures, design patterns, and best practices Support security maturity assessments and security transformation roadmaps for customers Ensure alignment with Zero Trust, compliance, and regulatory requirements Security Services & Delivery Enablement Contribute to service offerings across: Cloud Security & Posture Management (CSPM, CNAPP) Identity & Access Management (IAM / IDAM) Security Operations, SIEM/SOAR, and SOC modernization Data security, governance, and compliance Work with CloudOps, Platform Engineering, SRE, DR, and AI teams to embed security-by-design Support onboarding, optimization, and operationalization of security tools and platforms Presales & Customer Engagement Support presales teams in solutioning, technical discussions, and proposal responses (RFP/RFI) Develop solution artifacts such as diagrams, BoMs, estimates, and technical narratives Participate in customer workshops, architecture reviews, and security roadmap discussions Act as a trusted security advisor for customer technical stakeholders GTM, Alliances & Practice Contribution Support GTM initiatives through technical inputs, solution collateral, and case studies Work with alliance teams on joint solutions with security vendors and hyperscalers Contribute to marketplace solutions, accelerators, and reusable IP Stay current on evolving security threats, platforms, and industry trends Capability & Talent Development Mentor junior security architects and engineers Contribute to security standards, templates, and internal knowledge repositories Support development of skill taxonomy, certifications, and learning paths Promote secure engineering practices across delivery teams Required Skills & Experience Technical & Domain Expertise Strong foundation in cloud and enterprise security architecture Hands-on experience with: IAM (Azure AD, Okta, Ping, ForgeRock, etc.) SIEM/SOAR and SOC platforms (Splunk, Sentinel, QRadar, etc.) Endpoint, network, and cloud security platforms (CrowdStrike, Palo Alto, Fortinet, etc.) Good understanding of Zero Trust, compliance frameworks, and data security Experience with AWS, Azure, and/or GCP security services Experience & Leadership 812+ years of experience in security architecture, consulting, or platform security roles Experience supporting presales, solutioning, or large enterprise security programs Ability to translate business requirements into secure technical solutions Strong communication skills with both technical and non-technical stakeholders Additional Information All your information will be kept confidential according to EEO guidelines.

Greetings from Sutherland!!! We are Hiring candidates for international voice process. Key Responsibilities: Serve as the primary voice contact for B2B customers Deliver accurate, timely, and professional customer support Handle calls with ownership, empathy, and strong problem-solving Maintain and update call logs and customer records Meet performance metrics: quality, productivity, attendance & FCR Suggest process improvements and flag recurring issues Pitch sales confidently during customer interactions Eligibility Criteria: Excellent verbal communication Minimum 6 months of International BPO + Sales experience (Mandatory) If lacking sales experience, must have strong sales knowledge Immediate joiners preferred Ability to manage real-time international voice calls Selection Process: HR Interview (Walk-In) SD Panel Interview Voice Assessment Work Mode: Work from Office Shift: Rotational (Predominantly Night Shifts) Benefit: Two-way cab (within 25 km - based on shift timings) Work Location - Sutherland Global Services 7th Floor, North Wing, DivyaSree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana 500104 Interested candidates can share your resume to kavitha.annadurai@sutherlandglobal.com/WhatsApp @9445792519

Job Description Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience. Key Responsibilities: Handle inbound voice calls and live chat support for international customers Provide end-to-end customer support, query resolution, and issue handling Perform upselling and cross-selling of products and services Meet CSAT, quality, sales, and productivity targets Ensure high standards of customer experience and compliance Accurately document interactions in CRM systems Required Skills: International BPO Customer Service Inbound Voice Process Chat Support / Blended Process Sales, Upselling & Cross-Selling Customer Support Executive Customer Care / Customer Experience Excellent English Communication (Verbal & Written) North America Process / US Shift Eligibility Criteria: 1 / 3 years experience in International BPO (Customer Service / Sales) Strong communication skills for both voice and chat processes Comfortable working in Night Shifts / US Shifts / North America Time Zone Male candidates from Indore, Kolkata, Delhi, Jaipur Immediate joiners preferred (Notice period buyout / relieving letter considered) Salary & Benefits (Search-Optimized): CTC: Up to ?5 LPA Stable role with a leading global BPO company Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [HIDDEN TEXT]. Qualifications Any Graduate Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description As a Live Underwriter at Sutherland, you will be responsible for evaluating, analyzing, and assessing loan applications and related documents to ensure compliance with underwriting guidelines. Your key responsibilities will include reviewing financial information, assessing risks, providing approval recommendations, maintaining accurate records, and collaborating with internal teams to deliver exceptional service to clients. This role demands attention to detail, accuracy, and the ability to work effectively in a fast-paced environment. Key Responsibilities - Analyzing financial documents and evaluating risks - Making underwriting decisions based on the analysis - Reviewing and assessing loan applications for approval recommendations - Maintaining accurate record-keeping of all underwriting activities - Collaborating with internal teams to ensure outstanding service delivery to clients Qualifications - Experience in analyzing financial documents and evaluating risks for underwriting decisions - Strong communication and collaboration skills with a focus on maintaining accurate records - Proficient in problem-solving, attention to detail, and meeting deadlines in a fast-paced setting - Strong skills in data analysis and numerical reasoning - Familiarity with loan underwriting guidelines and best practices would be advantageous - Bachelor's degree in Business, Finance, Accounting, or a related field - Customer service-oriented with the ability to work effectively with clients and internal teams - Knowledge of industry-specific software tools and technologies is a plus Job Description As a Live Underwriter at Sutherland, you will be responsible for evaluating, analyzing, and assessing loan applications and related documents to ensure compliance with underwriting guidelines. Your key responsibilities will include reviewing financial information, assessing risks, providing approval recommendations, maintaining accurate records, and collaborating with internal teams to deliver exceptional service to clients. This role demands attention to detail, accuracy, and the ability to work effectively in a fast-paced environment. Key Responsibilities - Analyzing financial documents and evaluating risks - Making underwriting decisions based on the analysis - Reviewing and assessing loan applications for approval recommendations - Maintaining accurate record-keeping of all underwriting activities - Collaborating with internal teams to ensure outstanding service delivery to clients Qualifications - Experience in analyzing financial documents and evaluating risks for underwriting decisions - Strong communication and collaboration skills with a focus on maintaining accurate records - Proficient in problem-solving, attention to detail, and meeting deadlines in a fast-paced setting - Strong skills in data analysis and numerical reasoning - Familiarity with loan underwriting guidelines and best practices would be advantageous - Bachelor's degree in Business, Finance, Accounting, or a related field - Customer service-oriented with the ability to work effectively with clients and internal teams - Knowledge of industry-specific software tools and technologies is a plus

Must have Skills: 12+ years of exp and tosca certified architect, should have designed and implemented large scale SAP test automation, should be well versed/knowledge with AI/ML features of tosca, have good knowledge on NeoLoad. 12+ years in automation and 5-6 yrs in tosca, certified and have SAP application automation exp Technical Leadership Lead design and architecture of Tosca automation framework and strategy. Define standards, best practices, reusable components, and automation policies. Evaluate current automation processes and recommend tools/techniques for optimization. Drive automation architecture decisions in alignment with overall QA and DevOps strategy. Automation Implementation Develop and optimize Tosca models, test cases, test suites, and reusable libraries. Integrate Tosca with CI/CD tools (e.g., Jenkins, Azure DevOps, GitLab) for automated execution. Architect solutions for data-driven and keyword-driven testing. Ensure automation integrates seamlessly with API testing and other non-GUI layers. Qualifications: Technical Skills Required Core Automation Expert level experience with Trecentist Tosca (Model-based Test Automation). Deep understanding of Tosca modules: XScan, Modules, Tests, Testcases, Test Steps, Execution Lists. Framework & Integration Design of modular, maintainable automation frameworks. Integration with: CI/CD tools: Jenkins, Azure DevOps, GitLab Version control: Git Defect & Test management: Jira, ALM/Quality Center Exposure to API testing and tools (Postman, SOAP/UI, REST Assured) is a plus. Programming & Technologies: Good knowledge of automation scripting (e.g., VBScript, Python, C#) is beneficial (even though Tosca is script less). Understanding of web, mobile, ERP (SAP), cloud applications, and database testing.

Position: SAP BTP/CPI Integration Location: Hyderabad (base)/Remote Full-time with Sutherland Skills: Good in SAP BTP IS/CPI, S/4 Hana, Event Mesh SAP BTP Development : Design and develop custom applications, services, and APIs within SAP BTP to enable business processes and integration workflows. Work with cloud-native tools and technologies (e.g., SAP Cloud Application Programming, SAP HANA Cloud) to build scalable, high-performance applications. Optimize and enhance integration flows and development artifacts to improve system performance, scalability, and maintainability. Extensive experience in SAP BTP Integration, including SAP Integration Suite (CPI), SAP PI/PO, and other integration tools (SAP Data Intelligence, SAP API Management). Strong knowledge of SAP S/4HANA, SAP ECC, and other SAP modules, with hands-on experience integrating SAP systems with third-party systems.

Position Summary We are looking for a highly skilled Senior Developer with expertise in IT Operations Management (ITOM) and IT Service Management (ITSM) to design, develop, and implement scalable automation and service delivery solutions. The ideal candidate will combine strong technical development skills with deep understanding of IT service frameworks and enterprise operations. Key Responsibilities Design, develop, and customize solutions within ITOM and ITSM platforms (ServiceNow mandatory). Implement integrations between ITSM/ITOM tools and external systems via APIs, web services, and other interfaces. Configure and extend ITSM modules such as Incident, Problem, Change, Request, CMDB, and Service Catalog. Develop ITOM capabilities including Discovery, Event Management, Orchestration, Cloud Management, and CMDB enrichment. Ensure data integrity and accuracy across CMDB and related systems. Collaborate with infrastructure, DevOps, and service delivery teams to automate operational processes. Participate in requirements gathering, technical design sessions, and code reviews. Maintain and enhance workflows, business rules, UI policies, and custom scripts. Provide technical leadership, mentoring, and support for junior developers and administrators. Stay current with ITOM/ITSM best practices, emerging technologies, and vendor updates. Required: Bachelor / masters degree in computer science, Information Technology, or related field. 5+ years of experience in ITSM / ITOM development or administration. Proficiency with at least one major ITSM platform (ServiceNow). Strong scripting experience (JavaScript, PowerShell, Python, or GlideScript). Solid understanding of CMDB design, data modeling, and dependency mapping. Experience integrating ITSM/ITOM tools with monitoring, cloud, or asset systems (e.g., SolarWinds, Azure, AWS, Dynatrace). Knowledge of ITIL processes and how they map ITSM tools.

As a Senior JavaScript Developer at Sutherland Artificial Intelligence, you will be working with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. You will have the opportunity to leverage your expertise in JavaScript to drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions in a seamless "as a service" model. Key Responsibilities: - Minimum of 10 years of JavaScript expertise. - Knowledge of JavaScript Framework and Libraries, particularly Angular and Electron. - Strong expertise in Asynchronous Programming. - Expertise in using JavaScript and related frameworks in building cross-browser compatible front-ends. - Expertise in developing REST Servers, exposing APIs securely for clients to consume. - Proficiency with using tools like Postman and Swagger. - Experience using .NET Core/ASP.NET for back-end development on RHEL/Rocky Linux a plus. - Experience with SignalR, WebSockets for bi-directional communication is essential. - Knowledge of SIP preferred. - Experience using Git version control system. Qualifications Required: - Minimum of 10 years of JavaScript expertise. - Knowledge of JavaScript Framework and Libraries, particularly Angular and Electron. - Strong expertise in Asynchronous Programming. - Expertise in using JavaScript and related frameworks in building cross-browser compatible front-ends. - Expertise in developing REST Servers, exposing APIs securely for clients to consume. - Proficiency with using tools like Postman and Swagger. - Experience using .NET Core/ASP.NET for back-end development on RHEL/Rocky Linux a plus. - Experience with SignalR, WebSockets for bi-directional communication is essential. - Knowledge of SIP preferred. - Experience using Git version control system. All your information will be kept confidential according to EEO guidelines. As a Senior JavaScript Developer at Sutherland Artificial Intelligence, you will be working with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. You will have the opportunity to leverage your expertise in JavaScript to drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions in a seamless "as a service" model. Key Responsibilities: - Minimum of 10 years of JavaScript expertise. - Knowledge of JavaScript Framework and Libraries, particularly Angular and Electron. - Strong expertise in Asynchronous Programming. - Expertise in using JavaScript and related frameworks in building cross-browser compatible front-ends. - Expertise in developing REST Servers, exposing APIs securely for clients to consume. - Proficiency with using tools like Postman and Swagger. - Experience using .NET Core/ASP.NET for back-end development on RHEL/Rocky Linux a plus. - Experience with SignalR, WebSockets for bi-directional communication is essential. - Knowledge of SIP preferred. - Experience using Git version control system. Qualifications Required: - Minimum of 10 years of JavaScript expertise. - Knowledge of JavaScript Framework and Libraries, particularly Angular and Electron. - Strong expertise in Asynchronous Programming. - Expertise in using JavaScript and related frameworks in building cross-browser compatible front-ends. - Expertise in developing REST Servers, exposing APIs securely for clients to consume. - Proficiency with using tools like Postman and Swagger. - Experience using .NET Core/ASP.NET for back-end development on RHEL/Rocky Linux a plus. - Experience with SignalR, WebSockets for bi-directional communication is essential. - Knowledge of SIP preferred. - Experience using Git version control system. All your information will be kept confidential according to EEO guidelines.

Role Overview: As a Customer Support Associate at Sutherland, you will be responsible for answering inbound calls and providing exceptional customer service to consumers. This includes responding to inquiries about products and services, processing payments, and performing general account maintenance. You may also be encouraged to up-sell customers to new products or services. Key Responsibilities: - Provide exceptional customer service by answering inbound calls - Respond to inquiries about products and services - Process payments and perform general account maintenance - Up-sell customers to new products or services in some situations Qualifications Required: - Educational qualification should be 12th & above - Customer oriented with Finance background is preferred - Strong and accurate data entry skills - Strong typing skills: 35 words per minute with 85% accuracy - Excellent verbal and written communication skills - Prior customer service experience preferred - Good analytical and negotiation skills - Flexibility to work shifts including nights - Candidates must reside within a radius of 25 Km of the office location Additional Details: Sutherland is a global company specializing in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. They work with iconic brands worldwide, providing innovative technology solutions and business process excellence. With over 200 unique inventions under several patents, Sutherland drives digital transformation, optimizes business operations, and pioneers new solutions through a seamless "as a service" model. The company focuses on unlocking digital performance and delivering measurable results. If you are motivated and passionate about customer service, possess the required skills and qualifications, and are looking to build a fulfilling career, Sutherland welcomes you to join their team as a Customer Support Associate. The company offers benefits such as a best-in-class workplace, top-notch compensation, upskilling opportunities, transport facilities for night shifts, medical insurance, and more. Join Sutherland to develop skills for life, work with a supportive team, and make a difference in someone's day, every day. Role Overview: As a Customer Support Associate at Sutherland, you will be responsible for answering inbound calls and providing exceptional customer service to consumers. This includes responding to inquiries about products and services, processing payments, and performing general account maintenance. You may also be encouraged to up-sell customers to new products or services. Key Responsibilities: - Provide exceptional customer service by answering inbound calls - Respond to inquiries about products and services - Process payments and perform general account maintenance - Up-sell customers to new products or services in some situations Qualifications Required: - Educational qualification should be 12th & above - Customer oriented with Finance background is preferred - Strong and accurate data entry skills - Strong typing skills: 35 words per minute with 85% accuracy - Excellent verbal and written communication skills - Prior customer service experience preferred - Good analytical and negotiation skills - Flexibility to work shifts including nights - Candidates must reside within a radius of 25 Km of the office location Additional Details: Sutherland is a global company specializing in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. They work with iconic brands worldwide, providing innovative technology solutions and business process excellence. With over 200 unique inventions under several patents, Sutherland drives digital transformation, optimizes business operations, and pioneers new solutions through a seamless "as a service" model. The company focuses on unlocking digital performance and delivering measurable results. If you are motivated and passionate about customer service, possess the required skills and qualifications, and are looking to build a fulfilling career, Sutherland welcomes you to join their team as a Customer Support Associate. The company offers benefits such as a best-in-class workplace, top-notch compensation, upskilling opportunities, transport facilities for night shifts, medical insurance, and more. Join Sutherland to develop skills for life, work with a supportive team, and make a difference in someone's day, every day.

As a Customer Service Representative in the International Voice Process at Sutherland, a global leader in customer service, you will handle inbound calls from customers across various countries. Your main responsibility will be to provide exceptional product and service support or technical assistance, resolving customer issues promptly to ensure their satisfaction. Fluency in English and excellent communication skills are crucial for success in this role. You will work in a 24/7 shift environment with rotational week offs. **Roles & Responsibilities:** - Handle inbound calls from international customers with professionalism and empathy. - Provide accurate and timely information to customers queries or concerns. - Ensure high levels of customer satisfaction through excellent service delivery. - Adhere to Sutherlands policies and procedures while resolving customer issues. - Meet predefined targets and metrics related to customer service and quality. **Qualifications Required:** - Freshers: Graduation (final results awaiting candidates can also apply) - Experienced Candidates: 10+2 qualification **Benefits:** - Opportunity to work with a global leader in customer service. - Enhance your communication and problem-solving skills in a dynamic work environment. - Gain comprehensive knowledge of products and services offered by Sutherland. Join Sutherland and enjoy various perks, including the opportunity to develop emotional intelligence and transferable skills. Night shift employees benefit from a two-way cab facility for locations within 25 km of the office premises. As a Customer Service Representative in the International Voice Process at Sutherland, a global leader in customer service, you will handle inbound calls from customers across various countries. Your main responsibility will be to provide exceptional product and service support or technical assistance, resolving customer issues promptly to ensure their satisfaction. Fluency in English and excellent communication skills are crucial for success in this role. You will work in a 24/7 shift environment with rotational week offs. **Roles & Responsibilities:** - Handle inbound calls from international customers with professionalism and empathy. - Provide accurate and timely information to customers queries or concerns. - Ensure high levels of customer satisfaction through excellent service delivery. - Adhere to Sutherlands policies and procedures while resolving customer issues. - Meet predefined targets and metrics related to customer service and quality. **Qualifications Required:** - Freshers: Graduation (final results awaiting candidates can also apply) - Experienced Candidates: 10+2 qualification **Benefits:** - Opportunity to work with a global leader in customer service. - Enhance your communication and problem-solving skills in a dynamic work environment. - Gain comprehensive knowledge of products and services offered by Sutherland. Join Sutherland and enjoy various perks, including the opportunity to develop emotional intelligence and transferable skills. Night shift employees benefit from a two-way cab facility for locations within 25 km of the office premises.

As a Security Operations Engineer, your role will involve focusing on threat detection, incident response, data protection, and enhancing the enterprise security posture. You should have strong hands-on experience in Google SecOps Trend Vision One XDR and Varonis DLP. Your responsibilities will include: - Deploying, configuring, optimizing, and managing Google SecOps SIEM for log ingestion and monitoring - Implementing UEBA use cases for insider threat detection - Building and maintaining SOAR automation playbooks - Performing threat hunting and creating detection rules, dashboards, and workflows In addition, you will be expected to operate Trend Vision One XDR for correlated detections, manage CREM to identify cloud misconfigurations, and use CSPM to align cloud posture with compliance benchmarks. You should also be able to install, configure, and administer Varonis DLP, monitor sensitive data access and entitlement, define DLP policies, and conduct periodic access reviews. Good-to-have skills include managing Proofpoint gateways TAP TRAP for email security, managing privileged access vaulting session recording for Delinea PAM & Secret Management, and performing vulnerability scanning and compliance checks with Qualys VMDR / PC / WAS. Additionally, you should be able to perform DAST and open-source dependency scanning with Checkmarx DAST / SCA and manage application security posture with Konduktu ASPM. Handling data encryption, key lifecycle, HSM integrations, and tokenization with CipherTrust Encryption & Key Management is also part of the role. Your additional responsibilities will involve supporting incident response and forensics, developing automation, improving SOC runbooks, conducting security reviews and compliance audits, and participating in red/blue team simulations. Qualifications required for this role include: - 7-10 years in SOC/Security Operations - Hands-on experience with SIEM, XDR, and DLP - Knowledge of MITRE ATT&CK and cloud platforms - Relevant certifications are preferred In terms of soft skills, you should possess strong analytical and troubleshooting skills, excellent communication and documentation abilities, and the ability to work under pressure in SOC environments. Please note that all your information will be kept confidential according to EEO guidelines. This is a full-time position with the option for remote work. As a Security Operations Engineer, your role will involve focusing on threat detection, incident response, data protection, and enhancing the enterprise security posture. You should have strong hands-on experience in Google SecOps Trend Vision One XDR and Varonis DLP. Your responsibilities will include: - Deploying, configuring, optimizing, and managing Google SecOps SIEM for log ingestion and monitoring - Implementing UEBA use cases for insider threat detection - Building and maintaining SOAR automation playbooks - Performing threat hunting and creating detection rules, dashboards, and workflows In addition, you will be expected to operate Trend Vision One XDR for correlated detections, manage CREM to identify cloud misconfigurations, and use CSPM to align cloud posture with compliance benchmarks. You should also be able to install, configure, and administer Varonis DLP, monitor sensitive data access and entitlement, define DLP policies, and conduct periodic access reviews. Good-to-have skills include managing Proofpoint gateways TAP TRAP for email security, managing privileged access vaulting session recording for Delinea PAM & Secret Management, and performing vulnerability scanning and compliance checks with Qualys VMDR / PC / WAS. Additionally, you should be able to perform DAST and open-source dependency scanning with Checkmarx DAST / SCA and manage application security posture with Konduktu ASPM. Handling data encryption, key lifecycle, HSM integrations, and tokenization with CipherTrust Encryption & Key Management is also part of the role. Your additional responsibilities will involve supporting incident response and forensics, developing automation, improving SOC runbooks, conducting security reviews and compliance audits, and participating in red/blue team simulations. Qualifications required for this role include: - 7-10 years in SOC/Security Operations - Hands-on experience with SIEM, XDR, and DLP - Knowledge of MITRE ATT&CK and cloud platforms - Relevant certifications are preferred In terms of soft skills, you should possess strong analytical and troubleshooting skills, excellent communication and documentation abilities, and the ability to work under pressure in SOC environments. Please note that all your information will be kept confidential according to EEO guidelines. This is a full-time position with the option for remote work.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com Job Criteria: 1) Excellent verbal communication skills - Communication Level should be B2H to C1 & C2. 2) Minimum 1 Year of experience in an International BPO & Sales Experience (Mandatory) 3) If not, sales experience should have knowledge about Sales. 4) Should be available to join us immediately. 5) Ability to handle real-time international voice calls. In this role, you will get to: 1) Be the primary point of contact for our Business-to-Business customers through Voice. 2) Provide timely, accurate, and professional support. 3) Take full responsibility for each interaction with proactive problem-solving and excellent customer service . 4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. 5) Maintain customer records and call documentation in our systems with precision. 6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. 7) Suggest process improvements and flag recurring customer issues through proper channels. 8) Should be in sales background and able to pitch in sales in calls. Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Shift Timings & OA: 5-days work, week with rotational shifts Predominantly night shifts Compensation: CTC: 4.0 LPA to 5.0 LPA (varies based on candidate experience & their previous CTC) Additional Information: Work from oAice Two-way cab facility available up to 25km radius from oAice based on the shift timings. Work Location: 7th Floor, North Wing DivyaSree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana 500104 Interested candidates can step in to office with your updated resume by writing my name "Sivapriya" as reference. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Company Description Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client's engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations. Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company. We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK. Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients. Job Description Role Overview We are seeking a Practice Head Cyber Security to build, scale, and lead a global security practice focused on cloud security, identity, governance, SOC transformation, and managed security offerings. This is a practice ownership role. The role owns security strategy, service portfolio, GTM, alliances, solution engineering enablement, and practice growth. Key Responsibilities Practice Strategy & Ownership Define and own the enterprise and cloud security practice vision, roadmap, and operating model Establish security service portfolio across cloud, identity, data, network, and security operations Define practice KPIs including pipeline, revenue influence, attach rate, and partner contribution Lead Security Center of Excellence (CoE) for standards, frameworks, and reusable IP Security Services & Offerings Own service offerings across: Cloud Security & Posture Management (CSPM, Zero Trust) Identity & Access Management (IAM / IDAM) Security Operations & SOC modernization Data security, governance, and compliance Define security maturity assessments and security transformation roadmaps Drive integration of security with CloudOps, SRE, AI, DR, and Platform Engineering Solution Engineering & Presales Enablement Own security reference architectures, solution patterns, and design standards Enable presales, bid teams, and security architects with playbooks and solution artifacts Support large deals, strategic pursuits, and complex RFP/RFI responses Act as security solution sponsor for executive customer engagements GTM, Alliances & Ecosystem Build and execute GTM strategy for security services and managed security offerings Own strategic alliances with security vendors and hyperscalers Drive joint offerings, co-sell motions, marketplace listings, and partner-led pipeline Support analyst interactions, security POVs, and market positioning Talent & Capability Development Define security skill taxonomy, role definitions, and certification paths Build and nurture a future-ready security talent pipeline Mentor senior security architects and practice leads Promote security-by-design culture across engineering and platform teams Required Skills & Experience Strong expertise in cloud and enterprise security architecture Deep experience across IAM, SIEM/SOAR, SOC, Zero Trust, and data security Familiarity with leading security platforms (Splunk, Sentinel, QRadar, CrowdStrike, Palo Alto, Fortinet) Experience with cloud platforms (AWS, Azure, GCP) and cloud security services 1218+ years of experience building and scaling security practices or CoEs Proven GTM, alliance, and presales leadership experience Why Join Us Build and shape a next-generation security practice Work at the intersection of cloud, AI, and platform security High-visibility leadership role with strong influence on growth and strategy Additional Information All your information will be kept confidential according to EEO guidelines.

Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description The Technical Lead / Development Manager (10+Years Exp) will be responsible for defining the technical roadmap, leading and mentoring a team of developers, guiding them in best practices, reviewing code, and advising on technical architecture and innovation to enhance a growing knowledge management platform. This person will spearhead the adoption of technology, product enhancements, and continuous process improvements. Key Responsibilities Lead and mentor a team of developers, providing technical guidance, feedback, and support to foster growth and effective collaboration. Design and maintain a strategic technical roadmap aligned with product goals, market trends, and emerging technologies. Oversee product development cycles, ensuring timely delivery of quality releases and efficient sprint management. Review and approve code and architecture, ensuring adherence to coding standards, scalability, security, and maintainability. Identify opportunities for technical innovation and adoption of new tools, frameworks, or methodologies to drive product excellence. Collaborate with cross-functional teamsProduct, QA, and Designto deliver feature-rich, reliable solutions. Develop schedules, delegate tasks, and track team performance using metrics and feedback processes. Conduct technical reviews, troubleshoot issues, and develop contingency plans for project risks. Stay up-to-date on industry trends and technology advancements, recommending modern features and enhancements. Drive continuous improvement and technical decision-making across teams. Qualifications Desired Skills & Qualifications Bachelor's/Master's in Computer Science, Engineering, or related field. Proven experience as a Technical Lead, Development Manager, or similar role in software development Deep understanding of modern architecture, cloud platforms, and DevOps practices. Strong coding skills in relevant languages and frameworks (e.g., Java, .NET, Python, React). Experience with code reviews, performance management, and team mentoring. Ability to drive roadmap creation, track metrics, and align product development with business objectives. Excellent communication, leadership, and organizational skills. Passion for innovation and keeping up-to-date with new technologies. Nice to Have Prior experience with knowledge management systems or SaaS platforms. Experience with AI/ML-based enhancement or analytics integrations. Certifications in Agile, Scrum, or technical management. Latest Features and Trends to Bring In AI-driven search and recommendation, semantic knowledge tagging, advanced analytics dashboards. Integration with virtual agents, conversational interfaces, or speech-to-text features for knowledge capture. Scalable cloud deployment strategies, microservices architecture, and automated CI/CD pipelines. Enhanced security, compliance, and data protection practices.

As an Enterprise Solution Consultant, your role primarily involves configuring and upgrading the Nextgen Enterprise solution and client-specific components associated with the upgrade. You will conduct consulting sessions, both remotely and in-person, to ensure the technical readiness of the solution/upgrade for production. It is essential to attend internal project meetings, providing updates on progress and deliverables. Your responsibility also includes ensuring that the infrastructure meets technical specifications and adheres to best practices. **Key Responsibilities:** - Configure and upgrade Nextgen Enterprise solution and client-specific components - Conduct consulting sessions to ensure technical readiness for production - Attend internal project meetings and provide progress updates - Ensure infrastructure meets technical specifications and best practices **Qualifications Required:** - Bachelor's Degree or Equivalent Degree **Experience Required:** - Experience in Healthcare IT - Experience in Enterprise EHR Upgrades **Must Have:** - Experience in performing Enterprise upgrades with Allscripts/Cerner EHR Accounts - Ability to engage with multiple projects & customers simultaneously and prioritize effectively - Experience with MS-SQL Win Admin Networking - Proficiency in T-SQL Query Analyzer and writing/debugging stored procedures - Troubleshooting T-SQL code **Good to have:** - Good communication skills - Knowledge/Experience of NextGen Enterprise EHR - Ability to engage with multiple projects & customers simultaneously and manage priorities effectively - Excellent organizational, communication, and collaboration skills The company follows EEO guidelines to maintain confidentiality of all information. The position requires working in US shifts and offers the flexibility of remote work. This is a full-time employment opportunity. As an Enterprise Solution Consultant, your role primarily involves configuring and upgrading the Nextgen Enterprise solution and client-specific components associated with the upgrade. You will conduct consulting sessions, both remotely and in-person, to ensure the technical readiness of the solution/upgrade for production. It is essential to attend internal project meetings, providing updates on progress and deliverables. Your responsibility also includes ensuring that the infrastructure meets technical specifications and adheres to best practices. **Key Responsibilities:** - Configure and upgrade Nextgen Enterprise solution and client-specific components - Conduct consulting sessions to ensure technical readiness for production - Attend internal project meetings and provide progress updates - Ensure infrastructure meets technical specifications and best practices **Qualifications Required:** - Bachelor's Degree or Equivalent Degree **Experience Required:** - Experience in Healthcare IT - Experience in Enterprise EHR Upgrades **Must Have:** - Experience in performing Enterprise upgrades with Allscripts/Cerner EHR Accounts - Ability to engage with multiple projects & customers simultaneously and prioritize effectively - Experience with MS-SQL Win Admin Networking - Proficiency in T-SQL Query Analyzer and writing/debugging stored procedures - Troubleshooting T-SQL code **Good to have:** - Good communication skills - Knowledge/Experience of NextGen Enterprise EHR - Ability to engage with multiple projects & customers simultaneously and manage priorities effectively - Excellent organizational, communication, and collaboration skills The company follows EEO guidelines to maintain confidentiality of all information. The position requires working in US shifts and offers the flexibility of remote work. This is a full-time employment opportunity.

As a Talent Management Specialist at our Chennai office supporting the United States region, your role is crucial in driving operational excellence across various Talent processes within our HR Shared Services (HRSS) function. You will play a key role in ensuring data accuracy, timely execution of Talent cycles, and providing exceptional service to employees, managers, and Talent COE partners. **Key Responsibilities:** - Execute administrative tasks for Talent processes such as performance reviews, annual cycles, and learning assignments. - Maintain clean and accurate data within Workday including goals, ratings, talent profiles, succession plans, and learning completions. - Support configuration, rollout, and communication of performance and Talent cycles, ensuring documentation and training materials are up to date. - Act as the first-level support for employee and manager queries on performance, learning modules, and career development tools. - Generate standard reports, dashboards, and analytics to assist the Talent & Culture COE. **Recruitment Support:** - Manage recruitment operational tasks like job postings, interview scheduling, and JD administration. - Source candidates using various channels and perform initial screening of applications. - Track, maintain, and update candidate progress in Workday. - Coordinate background verification processes and prepare necessary documentation. - Collaborate with client managers for required approvals and hiring actions. **Compliance & Governance:** - Ensure compliance with internal HR policies, documentation requirements, and US labor law guidelines. - Maintain audit-ready records across Talent and Recruitment processes. **Qualifications:** - Hands-on experience with Workday Talent, Performance, Learning, and Recruitment modules. - Bachelor's degree in HR, Business Administration, or related field; Masters degree preferred. - Strong organizational and multitasking skills with high attention to detail. - Proficiency in MS Office (Excel, Word, Outlook). In addition, Sutherland emphasizes a strong organizational discipline and accuracy in data and candidate management, clear communication skills, foundational understanding of the Talent lifecycle, ability to work effectively in a fast-paced environment, and an employee- and candidate-centric approach with strong problem-solving capability. Remember, Sutherland never requests payments or favors in exchange for job opportunities, and any suspicious activity should be reported immediately. As a Talent Management Specialist at our Chennai office supporting the United States region, your role is crucial in driving operational excellence across various Talent processes within our HR Shared Services (HRSS) function. You will play a key role in ensuring data accuracy, timely execution of Talent cycles, and providing exceptional service to employees, managers, and Talent COE partners. **Key Responsibilities:** - Execute administrative tasks for Talent processes such as performance reviews, annual cycles, and learning assignments. - Maintain clean and accurate data within Workday including goals, ratings, talent profiles, succession plans, and learning completions. - Support configuration, rollout, and communication of performance and Talent cycles, ensuring documentation and training materials are up to date. - Act as the first-level support for employee and manager queries on performance, learning modules, and career development tools. - Generate standard reports, dashboards, and analytics to assist the Talent & Culture COE. **Recruitment Support:** - Manage recruitment operational tasks like job postings, interview scheduling, and JD administration. - Source candidates using various channels and perform initial screening of applications. - Track, maintain, and update candidate progress in Workday. - Coordinate background verification processes and prepare necessary documentation. - Collaborate with client managers for required approvals and hiring actions. **Compliance & Governance:** - Ensure compliance with internal HR policies, documentation requirements, and US labor law guidelines. - Maintain audit-ready records across Talent and Recruitment processes. **Qualifications:** - Hands-on experience with Workday Talent, Performance, Learning, and Recruitment modules. - Bachelor's degree in HR, Business Administration, or related field; Masters degree preferred. - Strong organizational and multitasking skills with high attention to detail. - Proficiency in MS Office (Excel, Word, Outlook). In addition, Sutherland emphasizes a strong organizational discipline and accuracy in data and candidate management, clear communication skills, foundational understanding of the Talent lifecycle, ability to work effectively in a fast-paced environment, and an employee- and candidate-centric approach with strong problem-solving capability. Remember, Sutherland never requests payments or favors in exchange for job opportunities

Looking for Immediate Joiners!!!!! Hiring for Senior Associate / Specialist, Retirement Services (Money-In & Money-Out) For more details please call or share resumes to the mentioned contact 7569452008 Job Description : Only for Experienced Folks. Hands-on experience with retirement platforms and workflow tools We are seeking an experienced Retirement Services professional with hands-on expertise in either Money-In, Money-Out, and Corrections across multiple retirement plan types. The role requires strong transaction accuracy, understanding of IRS regulations, and the ability to process complex participant and beneficiary requests. Key Responsibilities : Corrections & Tax Reporting : Apply tax rules for pre-tax, Roth, and after-tax sources. • Correct and reissue 1099-R forms when required. • Apply vesting, surrender charge, penalty, and eligibility rules. • Execute transaction blocks, stop requests, and remediation steps. Required Domain Knowledge : Understanding of retirement markets: 401(k), 403(b), 457, IRA, LOSAP, governmental/top-hat plans. • Strong knowledge of taxability, penalties, RMD rules, hardships, QDRO, and ERISA guidelines. • Ability to interpret plan provisions and apply IRS regulations accurately. Skills & Competencies : High accuracy & attention to detail • Strong analytical and exception-handling abilities • Comfort working with financial documents & regulatory guidelines • Excellent written & verbal communication • Ability to work in a high-volume, deadline-driven environment For more details contact mobile no : 7569452008 Address : Unit no 202,2nd floor,Campus D, Centennial Business park,kundan Halli main road,EPIP Area,Bang,karnataka, India 560066 ( Note : Sutherland never request payment of favors in exchange for job opportunities. Please report suspicious activity immediately to TAhelpdesk@sutherlandglobal.com) Nandini Sutherland Global Services

We are hiring an experienced Compensation Specialist (L2 Senior Associate / L3 Lead) to support US Compensation & Benefits operations, including 401(k) and Defined Contribution plans . The role involves managing compensation cycles, benefits compliance, data governance, and stakeholder coordination. The Lead role will additionally handle escalations and mentor junior team members. Location: Chennai (Work From Office) Region Supported: United States Shift: Night Shift (Rotational Weekly Off) Experience: 3+ Years Key Responsibilities: Execute annual compensation cycles (Merit, Bonus, Incentives, LTI) Manage salary structures, variable pay & incentive calculations Perform job evaluations, market benchmarking & pay analysis Administer US Benefits including 401(k) & Defined Contribution plans Ensure compliance with FLSA, ERISA, SOX & other US regulations Handle STD, LTD, FMLA, ADA & related benefit programs Validate compensation & payroll inputs for accuracy & compliance Partner with US HR, Payroll & HRIS teams Build compensation models & forecasting tools (Advanced Excel) Drive process improvements, automation & audit readiness (Lead Role) Manage escalations & mentor junior team members Required Skills & Qualifications: 3+ years in Compensation / Total Rewards / HR Analytics (US Exposure Mandatory) Strong hands-on experience in Workday Compensation & HCM Experience managing 401(k) and Defined Contribution plans Strong knowledge of US compensation & benefits regulations Advanced Excel & analytical skills Bachelors Degree (Masters preferred) CCP certification (Good to have) For more info kindly share your resume to muhammad.h@sutherlandglobal.com or WhatsApp to HR Muhammad - 7358282745 "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com"