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Sutherland is Hiring For HR - Roles (Experienced in Grievance only)

1 - 6 years

Chennai

Posted:1 week ago

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Job Description

Greetings from Sutherland!!!

We are hiring for HR - Grievance Handling and Compliance Management - Hotline support

Contact HR : - Bharani - 7695999758

Job Criteria:

join us in the month of February 2026.

2) Excellent verbal communication skills

Minimum 1 Year of experience

4) Ability to handle the Grievance of employees in real-time.

Key Responsibilities

  • Receive and handle inbound hotline calls related to compliance concerns, incidents, and employee grievances
  • Document call details accurately, including issue description, impacted party, urgency, and supporting context
  • Create incidents/tickets in the designated case management or ticketing system
  • Perform basic triage using predefined decision trees and SOPs
  • Route cases to the appropriate L2/L3 teams based on category and severity
  • Maintain confidentiality and data privacy at all times
  • Provide basic status updates to callers as per guidelines
  • Follow process controls, scripts, and compliance standards

If you are interested Share your resume to this number -

Bharani - 7695999758

Skills & Competencies

  • Strong verbal communication and listening skills
  • Ability to take structured notes during live calls
  • Basic understanding of compliance, incidents, and grievance handling
  • Attention to detail and accuracy
  • Willingness to work in shift-based operations.

HR : - Bharani - 7695999758

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Skills Required

grievance handling hr operations posh employee relations hr compliance compliance hr support statutory compliance grievance management hr ops employee grievances hris disciplinary action incident management international voice hr audit employee life cycle hr policies

Work Mode

Work from Office

Job Type

Full Time

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