Support Representative Onboarding - India

We're Hiring: Support Representative - Onboarding

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Job Profile:

Contractor Success Representative with Raise is responsible for managing the onboarding, coordination, and support of contractors working with our organization at our client sites. This role requires excellent communication skills, a strong ability to multitask, and a commitment to providing exceptional support to both contractors and internal stakeholders (over the phone and in email or chat) while also being able to keep excellent notes and data integrity in our systems of record.

Responsibilities this role will learn and tackle:

Onboarding: Coordinate the onboarding process for new contractors, including collecting necessary documentation, facilitating training sessions, conducting background checks and ensuring compliance with company policies and procedures.

Support and Triage: Serve as the primary point of contact for the main Contractor Success call in line as well as Omni-Chat (potentially) to determine long term sustainability of these communication options

Contractor Management: Serve as the primary point of contact for contractors, providing guidance and support throughout their engagement with the organization, addressing any questions or concerns they may have, and facilitating communication between contractors and internal teams.

Contractor Engagement: Foster a positive and collaborative relationship with contractors, promoting a culture of inclusivity and professionalism, and organizing periodic events or activities to engage and recognize contractors (where applicable).

Documentation and Record-Keeping: Maintain accurate records of contractor information, including contracts, timesheets, and performance evaluations, ensuring compliance with company policies and regulations inside our system of record(ATS).

Issue Resolution: Address any issues or conflicts that arise during the course of a contractor's engagement, working with relevant stakeholders to find timely and effective solutions. (key members include Account Managers, Payroll, Compliance and other team members where appropriate)

Process Improvement: Identify opportunities to streamline and improve the contractor support process, developing and implementing solutions to enhance efficiency and effectiveness.

What We're Looking For:

2+ year in candidate/contractor management, staffing, or coordination

Strong multitasking, organization & communication skills

High attention to detail & data accuracy

MS Office proficiency; CRM/ATS preferred

Professionalism & discretion with confidential info

Raise

We're Raise, one of North America's most reputable and progressive recruiting companies, with 300+ employees, and offices all around Canada, the USA, Philippines, Ghana and India.

We've been in the business of technical and executive recruiting for more than fifty years and it's not just about finding people to fill jobs. We see a world with each and every person pursuing meaningful work. And we're chasing it with all we've got!

What's it like to work at Raise

Last year we were named number 2 on the Best Workplaces in Canada by the Great Place to Work Institute, and 96% of our employees agreed with the statement that this is a great place to work. We think that says a lot! Raise is also a certified B Corp. B stands for Benefit, which means that our purpose goes beyond profits as we operate to benefit all our stakeholders and meet higher social and environmental impact standards than the average company.

Join us and be part of a team dedicated to excellence in supporting our contractors. Apply today and help us provide exceptional service to our community!